INQ132

Recommendations for this Inquiry

INQ-ref REC-UID CODE SubCode SrcNUM Recommendation
INQ132 REC132-3590 C - Response 8 - Communications and warnings Recommendation 1

Investigate procedures for updating the Victoria Bushfire Information Line (VBIL) Integrated Voice Response recorded message system to allow recording of permanent bushfire safety, and incident-specific, messages, accessible when the VBIL is experiencing high call volumes during large and/or nume

INQ132 REC132-3594 C - Response 8 - Communications and warnings Recommendation 5

Need for scripting of messages by fire agency representatives when promoting VBIL services via radio, TV and newspapers.
INQ132 REC132-3597 C - Response 15 - Inter-service cooperation Recommendation 8

Investigate engaging with other agencies involved in emergency management including SES, VicRoads, VicPolice, OESC and DHS to establish a single united emergency information line for Victoria that can be used to provide information to the public from all agencies involved.
INQ132 REC132-3596 E - Agency Organisation 12 - EM agency and authority Recommendation 7

CSC investigating possible change of location when contract for current location at Wendouree expires in 2008.
INQ132 REC132-3591 E - Agency Organisation 32 - Doctrine, standards, and reform Recommendation 2

Joint development of templates for provision of core incident information by regional Incident Management Teams to CFA and DSE emergency coordination centres as basis for updates to the VBIL and other authorised information recipients
INQ132 REC132-3592 E - Agency Organisation 32 - Doctrine, standards, and reform Recommendation 3

Clarifying protocols for activating VBIL beyond normal working hours and for 24 hour activations
INQ132 REC132-3595 E - Agency Organisation 32 - Doctrine, standards, and reform Recommendation 6

Development of framework document investigating future direction of VBIL including its role during incidents and its role in the transition from bushfire preparation to incident to bushfire recovery phases
INQ132 REC132-3593 F - Research and technology 26 - Research Recommendation 4

Analysing information from the joint CFA/DSE Post 2006 Wildfire Community Survey about public perceptions of information provision during January bushfires. Note implications for the VBIL and other information provision methods