The Committee recommends that the General Insurance Code of Practice be amended to require insurers, when offering a final cash settlement, to:
- Advise the consumer to obtain legal advice in relation to a final cash settlement;
- Advise the consumer of their rights to reopen a final cash settlement under the General Insurance Code of Practice and any rights they may have in respect of common law;
- Refer the consumer to community legal advisers and financial counsellors in the local area.
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Recommendation 12
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