Housing should ensure it has sound systems, processes and controls in place that minimise the opportunity for fraud and gives it the best chance of detecting it by:
- conducting structured fraud risk analysis to identify areas of its maintenance processes or systems where the risk of fraud is highest
- putting in place a fraud policy to assist staff to detect fraud and respond appropriately to instances of suspected fraud
- making greater use of its maintenance information to identify patterns of activity that may indicate fraud.

Expiation fees be reviewed so as to be consistent with the seriousness of the offences.