In developing and improving its policies and practices for stakeholder engagement, NOPSA should ensure that:
a) they are underpinned by a clearly stated commitment to representative, tripartite and consultative engagement (this could be included in a service charter 5);
b) a clear program for stakeholder engagement be developed and implemented as part of NOPSA’s Annual Operating Plan, with appropriate preliminary scoping of stakeholder needs and issues and the outcomes of such engagement analysed and reported to the Advisory Board

Recommendation 8