Housing should ensure it has sound systems, processes and controls in place that minimise the opportunity for fraud and gives it the best chance of detecting it by:
- conducting structured fraud risk analysis to identify areas of its maintenance processes or systems where the risk of fraud is highest
- putting in place a fraud policy to assist staff to detect fraud and respond appropriately to instances of suspected fraud
- making greater use of its maintenance information to identify patterns of activity that may indicate fraud.

Recommendation 1