The Committee recommends that:
- the Australian Government legislate a requirement for general insurers to provide policyholders with information regarding insurers’ expectations of policyholders conducting “reasonable maintenance” to their property and the potential consequences for claim outcomes if a reasonable level of maintenance is not undertaken, and
- the Insurance Council of Australia in conjunction with the Australian Securities and Investments Commission and key consumer group representatives develop clear guidance regarding ‘reasonable maintenance’ across insurers, including for roofs, gutters, fences and stumps.
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Recommendation 2
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