Inquiry Search
Rec-ID | Code | Recommendation |
---|---|---|
REC308-2449 | 25 - Inquiry, audit, lessons management and after action review | Queensland should implement and maintain a system-wide lesson management program. |
REC308-2459 | 14 - Incident Mgt Teams | Significant effort should be invested to provide disaster decision-makers at every level with a shared understanding of risks, the situation, and capability, so that they can agree on the best decisions for the communities they serve. |
REC308-2464 | 16 - Training and behaviour | The provision of system-wide education, guidance and testing to enhance requests for Assistance is strengthened. |
REC308-2457 | 8 - Communications and warnings | Efforts are made to improve the timeliness, accuracy and targeting of Emergency Alert messaging by: |
REC308-2463 | 6 - Insurance and legal liability | Principles, applicable to all tourist budgets, covering liabilities for costs and shelter in the event of evacuation should be developed and promulgated as part of tourism marketing. |
REC308-2456 | 22 - Role of local Gvt | A Local Government Association of Queensland representative should be included on the Crisis Communications Network to enhance the delivery of consistent information across and between levels of government. |
REC308-2462 | 11 - Evacuation and shelters | Relevant authorities should work with the tourism sector to clarify future arrangements for evacuation. In particular they should look closely at differentiating voluntary and directed evacuations in their messaging, |
REC308-2455 | 32 - Doctrine, standards, and reform | The Queensland Offers of Assistance Policy, particularly for corporate donations, should be updated and exercised prior to the next season. |
REC308-2461 | 24 - Govt responsibility | A strategy should be developed between the key tourism and transport operators, and local and state government. It should address the arrival of visitors and tourists after a disaster, and should ensure that their arrival matches communities’ needs for recovery and return to normal business. The Department of Tourism, Major Events, Small Business and the Commonwealth Games should monitor its implementation. |
REC308-2453 | 32 - Doctrine, standards, and reform | Business continuity planning should feature permanently in disaster management doctrine. |
REC308-2460 | 11 - Evacuation and shelters | The Queensland Chief Health Officer should work with the Office of the Inspector-General Emergency Management to raise, with the Commonwealth, the need for all aged care providers to plan and exercise for evacuation to a similar safe establishment. |
REC308-2465 | 29 - Operational Health and Safety | Fatigue management strategies and guidance should be improved to ensure sustainable staffing practices are incorporated into disaster management planning. |
Rec-ID | Code | Recommendation |
---|---|---|
REC156-3489 | 32 - Doctrine, standards, and reform | The Department of Primary Industries responsibility for emergency management within the energy sector needs to be reinforced consistent with Recommendation 5. |
REC156-3508 | 32 - Doctrine, standards, and reform | The Australian Broadcast Corporation and Emergency Services Organisations redevelop the protocols for the use of the Memorandum of Understanding; and all relevant emergency services and ABC staff are trained in the use of the protocols. |
REC156-3495 | 16 - Training and behaviour | The Department of Primary Industries should work through the appropriate Ministerial Councils to seek alignment of competency standards for line workers across jurisdictions. |
REC156-3513 | 32 - Doctrine, standards, and reform | The Department of Primary Industries in consultation with the energy sector develop and implement a Memorandum of Understanding or similar authorising instrument that provides a single contact for emergency |
REC156-3518 | 24 - Govt responsibility | The Department of Premier and Cabinet, the Office of the Emergency Services Commissioner and other relevant departments conduct further work to determine the need for a power to appoint a coordinator of essential services restoration. |
REC156-3501 | 32 - Doctrine, standards, and reform | The Country Fire Authority review their procedures regarding receipt of Triple Zero calls on the Brigade Spectrum Preset Conference including training material, testing procedures and interface back to the Emergency Services Telecommunications Authority Computer Aided Dispatch system. |
REC156-3488 | 12 - EM agency and authority | The Department of Primary Industries should establish a senior emergency management position to strengthen the Department’s role in emergency management. This position should be the interface between private sector energy providers and whole of government response entities, with the objectives of better coordination of data and information, including the flow through to CGRC and clearer media management functions. The transition of roles from previous arrangements at the Department of Infrastructure to the Department of Primary Industries, be reinforced to all staff and the sector. |
REC156-3507 | 8 - Communications and warnings | Victoria progress, as a matter of priority, a telephony based public emergency notification system to reduce demand on Triple Zero and other emergency telephone lines during a major emergency. |
REC156-3493 | 35 - Business and Industry in relation to industry | The electricity distribution businesses and retailers work with the Department of Human Services and hospitals to review the registration, notification and removal process for those on life support machinery. |
REC156-3512 | 12 - EM agency and authority | The Emergency Services Organisations and relevant agencies ensure that the operation of the Emergency Management Joint Public Information Committee is included in their resourcing and operational planning. |
REC156-3517 | 9 - Community education | The Victoria State Emergency Service work with the electricity distribution businesses, Department of Primary Industries and Energy Safe Victoria to develop and implement a joint community education program for public safety during and after storms and power outages. |
REC156-3499 | 32 - Doctrine, standards, and reform | The Department of Primary Industries clearly document responsibilities within the Department to ensure better co-ordination of public information during emergencies. |
REC156-3486 | 24 - Govt responsibility | The emergency management arrangements include the development of partnerships between the public and private sectors, in particular the involvement of government departments and essential services. |
REC156-3505 | 32 - Doctrine, standards, and reform | The Emergency Service Organisations and the Emergency Services Telecommunications Authority agree on the direct telephone numbers to be used for contacting the Emergency Services Telecommunications Authority in relation to emergency incidents. The Emergency Service Organisations need to ensure an effective process is in place to educate their personnel in relation to the use of these numbers. |
REC156-3492 | 22 - Role of local Gvt | The review of the municipal emergency management planning guidelines being led by the Office of the Emergency Services Commissioner clarify local governments’ role in community information about emergencies. |
REC156-3511 | 32 - Doctrine, standards, and reform | The operational protocols of the Emergency Management Joint Public Information Committee be formally endorsed by the State Emergency Response Planning Committee and the Victorian Emergency Management |
REC156-3516 | 28 - Personal responsibility | All Victorians should: |
REC156-3498 | 32 - Doctrine, standards, and reform | The Department of Primary Industries, Department of Premier and Cabinet, and the Office of the Emergency Services Commissioner review and clarify energy sector emergency event trigger points for the activation of Central Government Response Committee. |
REC156-3485 | 15 - Inter-service cooperation | The integrated Emergency Coordination Centre be utilised during all significant multi-agency or multi-incident events with effective liaison with the State Emergency Response Coordinator. |
REC156-3504 | 32 - Doctrine, standards, and reform | The Emergency Services Telecommunications Authority develop a protocol to direct the suspension or cessation of scheduled telecommunication maintenance or testing to emergency alert systems during an emergency event. |
REC156-3491 | 8 - Communications and warnings | The Victoria State Emergency Service improve its communication with local governments, especially in relation to severe weather and storm warning information. |
REC156-3510 | 32 - Doctrine, standards, and reform | Victoria’s emergency management arrangements as they relate to the Emergency Management Joint Public Information Committee be enhanced to include greater clarity of its operational role in the Emergency Management Manual Victoria. |
REC156-3497 | 8 - Communications and warnings | Emergency Service Organisations work with government departments, local governments and private industry to identify and implement a model for communication flow during an emergency incident. |
REC156-3515 | 8 - Communications and warnings | The electricity distribution businesses enhance power outage information on their websites which are accessible to electricity retail businesses, the media and the public and also consider improving their capacity to communicate with customers. |
REC156-3484 | 32 - Doctrine, standards, and reform | The Victoria State Emergency Service finalise its development of strategic emergency response management plans including severe weather and storm events. |
REC156-3503 | 8 - Communications and warnings | Emergency Service Organisations review their use of Emergency Alerting System paging message categories to ensure that priority messages are not compromised by inappropriate use. An education program may be required to ensure that all users understand message categories, their intended use and ramifications of each category on network and message delivery sequence. |
REC156-3490 | 24 - Govt responsibility | The Department of Human Services improve its communication with councils to enhance delivery of recovery services. |
REC156-3509 | 8 - Communications and warnings | The Victoria State Emergency Service, Department of Primary Industries, Energy Safe Victoria and the energy sector develop a coordinated set of safety messaging about preparedness for storm events and clearly outline the responsibilities for delivering these messages before during and after an emergency. |
REC156-3496 | 21 - Role of Commonwealth Government | The Bureau of Meteorology contact list for severe weather warning be strategically managed in consultation with Emergency Service Organisations, to identify critical contacts. The Bureau of Meteorology must ensure the detail for these critical contacts remains up to date. |
REC156-3514 | 24 - Govt responsibility | The State Government endorse the establishment of the Victorian Emergency Information Line and it is developed with appropriate protocols to ensure linkages and information flows to the energy sector. |
REC156-3502 | 35 - Business and Industry in relation to industry | The Emergency Services Telecommunications Authority in partnership with Telstra should develop testing regimes that will ensure the integrity of the call queue arrangements and correct configuration of the Recorded Voice Announcements. |