REC324-4309 |
12 - EM agency and authority
12 - EM agency and authority
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SES and RFS back-office merger: That, to help protect life and property across NSW in storm and flood events, and to improve resourcing and NSW State Emergency Service (SES) frontline capability, Government implement, before the next storm season, a merger of the SES and NSW Rural Fire Services (RFS) back-office and corporate service functions, while maintaining their separate legislative identity, brand, uniform and volunteer membership. This ‘joined-up’ RFS/SES corporate support structure would be under the command of the RFS given its corporate and operational maturity and would be responsible for:
• placing risk at the centre of all decision making and planning for catastrophic disasters
• establishing a dedicated intelligence unit that synthesises the wealth of intelligence available to inform critical decision making, particularly for flash flooding
• establishing a planning unit to help better prepare communities, NSW combat and other agencies, and local governments about upcoming flood and storm seasons
• establishing a fulltime SES position for each high-risk catchment to ensure flood identification, response assets and supporting infrastructure is serviced, operational and ready to deploy
• designing and implementing a workforce plan to identify any capacity and capability gaps in frontline emergency staff, now and into the future
• improving the hiring standards of frontline full-time staff in operational decision-making positions
• improving the support, training and retention of both frontline staff and volunteers
• improving media protocols and identifying a designated media spokesperson during a disaster.
The newly merged model should be reviewed in 12 months’ time by the SEMC.
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REC324-4300 |
1 - Land-use and building regs
1 - Land-use and building regs
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Simplify the planning system disaster provisions: That, to simplify and improve the state planning processes especially when anticipating and recovering from a disaster, Government:
• ensure there is a clear line of sight directing councils and planning authorities to include disaster response and resilient settlement outcomes in long term strategic plans (Regional and District Plans as well as Local Strategic Planning Statements). This may require more prominence to be given to Planning for a more resilient NSW: A strategic guide to planning for natural hazards (Department of Planning, Industry and the Environment) as well as a clear link to the risk-based approach to hazard identification and the disaster adaptation plans
• ensure the NSWRA provides the necessary tools and advice to enable planning authorities to incorporate cumulative impacts of potential natural disasters into strategic plans. These tools should ensure the disaster adaptation plans can be given real effect in strategic plans for settlement and local planning controls
• ensure that Ministerial Directions on hazard and natural disasters (directions 4.1 and 4.6 inclusive) are updated to reflect the new risk-based approach to flood planning levels and deliver the disaster adaptation plans to the zoning process
• create specific flood planning provisions as a new chapter in the SEPP (Resilience and Hazards). These provisions would draw the existing flood planning clauses (5.21 and 5.22 in the standard instrument) up into the SEPP
• put the natural disaster clause (5.9 in the standard instrument) into a new chapter in the SEPP Resilience and Hazards, along with objectives to assist councils to use the clause to build back to more resilient standards
• update planning guidance so that wherever possible community facilities, such as might be used for evacuation centres, are located above the probable maximum flood and essential services are located above the flood planning level
• ensure that the strategic land use frameworks and related controls permit new developments only in line with the evacuation capacity both individually and cumulatively
• ensure that the strategic land use frameworks enable higher density flood resilient precincts to locate more development at or above the PMF and use a higher flood planning level to avoid catastrophic costs from extreme flooding, as well as deliver cost-effective controls for individual structures.
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REC324-4320 |
12 - EM agency and authority
12 - EM agency and authority
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Knowledge resources to support flood management: That, to provide more accurate and complete data for flood threat identification, warning and modelling systems, Government through the proposed new NSW Reconstruction Authority (NSWRA) work with the Australian Government to:
• improve the rain and river gauge network by:
— implementing the Bureau’s proposed New Policy Proposal for rain and river gauges in NSW
— working to transfer ownership and maintenance responsibility for as many of the river and rain gauges as possible in NSW to the Bureau of Meteorology
— upgrading and ensuring there is a maintenance program across NSW for those gauges that remain in state and local government ownership
• upgrade radar capability in NSW to ensure overlapping coverage and some redundancy, through upgrades to existing fixed radars, and investment in new fixed and mobile radars.
Also that the Government through the NSWRA:
• ensure that all relevant state entities and local councils implement the Bureau flash flooding guidelines for all watercourses for which they have flood warning responsibility, drawing on the state’s significant expertise in remote sensing to implement effective monitoring and warning systems that send warnings to all residents and businesses in affected areas
• make real-time flood warnings and information – both raw information from gauges and processed information from models – available publicly via a smartphone app (ideally part of a state disaster information app) that also allows citizens to provide information during a flood to help authorities and community. This information could include flood imagery and local knowledge observations in the lead into, during, and immediately after flood events.
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REC324-4312 |
17 - Assets and technology
17 - Assets and technology
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Impact to essential services: That, to minimise disruption to essential services, including outages which compromise basic communication coverage, and to ensure access to safe water supply and power during flood events, Government work directly or together with the Australian and other state governments and/or their relevant power and telecommunications regulatory, policy and market bodies to:
• ensure there are sufficient redundancy options known and made available (for example, backup diesel generators, deployed temporary telecommunications facilities, etc.) to supply power to essential telecommunication infrastructure, alternative telecommunications infrastructure and water treatment facilities.
• ensure that the telecommunication entities, electricity network providers and water treatment managers are using up to the minute, whole of catchment models to inform business continuity planning in the event of flooding
• facilitate cross carrier roaming arrangements between carriers and the public for basic text, voice and data during the period of emergency in areas directly affected by flood
• ensure all essential services are mandatory members of the Emergency Management Committees at state, regional and local levels
• ensure the state understands essential services redundancies and what emergency redundancy options are available from Australian Government agencies
• ensure, given the heavy reliance on essential services by community and government during a disaster, essential services loss, redundancy and build back better principles are exercised through emergency management committee processes annually.
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REC324-4301 |
32 - Doctrine, standards, and reform
32 - Doctrine, standards, and reform
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Floodplains as assets: That, to establish the capacity and maximise the economic, social and environmental potential and consequently unlock the value of NSW floodplains, Government adopt the following guiding principles for floodplain management:
• treat floodplains as an asset, specialising in uses that are productive and minimise risk to life during major weather events. Such uses would include sporting and recreational activities, garden plots and community gardens, agriculture and forestry, renewable energy production, biodiversity offsets, parks and outdoor education activities. Government should progressively move floodplain ownership to Government leasehold with lessees using the land under appropriately specified conditions. The management of the process of conversion to leasehold would be a Special Project of the NSWRA but over time handing the floodplain asset over to management by another government agency. The NSRWA should prioritise rapid conversion to leasehold in cases where houses and businesses are in high-risk areas – this may be accomplished by land swaps or buy backs. In doing so Government achieves early wins for new uses. In other cases, the conversion should occur as a condition of development, of a type that is consistent with safe evacuation or safety in place in the case of flash flooding that recedes rapidly
• treat development of the floodplain in parallel with development of urban structures (houses, businesses and industry) that are built near to the edge of the floodplain. Examples of connection could include high-rise housing developments where apartment owners are granted automatic rights and access to community garden and community recreation facilities. Structures within the floodplain and surrounding development should be connected by a layer of sustainable transport
• favour letting watercourses largely flow naturally rather than implementing engineering barriers such as flood levees and mitigation schemes to stop floods
• communicate the intention to use planning arrangements that will lead to greater safety and community amenity as well as realising a significant state asset. This needs to be communicated in general to the people of NSW, but also to those particularly affected communities at the time of planning, rebuilding and construction.
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REC324-4293 |
17 - Assets and technology
17 - Assets and technology
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Essential services and floodplain infrastructure: That, to minimise disruption to essential services (power, communications, water, sewerage) and to ensure flood infrastructure is fully serviceable before flooding, Government ensure:
• essential services infrastructure (communications, water, power and sewerage) is situated as much as possible above the flood planning level. And to minimise disruption to medical services, aged care services and the police, Government ensure hospitals, medical centres, nursing homes, aged care facilities and police stations are situated above the probable maximum flood level
• floodplain infrastructure (drains, levees, flood gates) items are all assigned to an appropriate lead agency which has responsibility for ensuring they are fully maintained and functioning especially when floods are likely.
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REC324-4315 |
36 - Volunteers
36 - Volunteers
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The Community First Responders Program: That, to better coordinate community efforts to save life and property during a disaster, Government create a ‘Community First Responders Program’, funding appropriate community equipment and training, particularly in high-risk catchments along the east coast of NSW. This training would be delivered by combat and/or other appropriate government agencies. This program could support and empower community led initiatives such as disaster response, evacuation centres and the provision of services such as psychological first aid.
To plan for volunteerism into the future, the State Emergency Management Committee (SEMC) commission a review of volunteerism in NSW, acknowledging it is essential to the state’s emergency response to protect life and property. This review needs to recommend a way forward for emergency volunteer agencies to respond to declining formal volunteerism and to make better use of Community First Responders.
Further, to ensure Indigenous communities are included in emergency planning and preparation, emergency management processes incorporate the needs of Indigenous communities including for evacuation procedures and centres by:
• developing an Indigenous first responders program working with Aboriginal communities in flood affected regions to understand what is needed, and resourcing this program appropriately, and
• ensuring Aboriginal Community Liaison Officers (ACLO) form part of the Local Emergency Management Committees and are present at evacuation centres during a disaster to better serve Indigenous communities.
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REC324-4302 |
32 - Doctrine, standards, and reform
32 - Doctrine, standards, and reform
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Disaster adaptation plans for all towns: That, to establish realistic expectations of safe spaces to live and deliver much needed housing quickly, Government through NSWRA working with local government:
• build a disaster adaptation plan for each city and town, with planning instruments discouraging (and in many cases forbidding) development in disaster-likely areas. These plans should be developed under the NSW Climate Change Adaptation Strategy 1 . For towns at high risk, this should be completed within 3 years, with the rest of the state to be completed within 5 years. To develop these plans, it will be necessary to prioritise modelling of the impact of and evacuation possibilities from likely potential disasters as well as modelling the direct impact of the potential disasters themselves. For floods this can be done by continuing and broadening the flood modelling done in INSW to other high-risk catchments. This flood modelling activity should be moved to the NSWRA from the two groups it is currently with (INSW’s Hawkesbury-Nepean Valley Flood Risk Management Directorate and the Department of Planning and Environment’s Environment and Heritage Group)
• through NSWRA, working with local councils, complete the first sweep of plans including appropriate hazard maps (including but not limited to flood, fire and landslip) and link them to Strategic Plans and LEPs (updating as necessary). An accreditation process should be implemented so local councils with demonstrated capacity can seek accreditation with the NSWRA to maintain their own disaster adaptation plans with oversight (spot audits) by NSWRA
• use the disaster adaptation plans including the disaster/evacuation modelling to resolve existing rezonings currently on hold especially for the North-West corridor of Sydney. Future residential development in the Hawkesbury-Nepean Valley should be increasingly discouraged in favour of rapid development near train stations and other facilities in flood-safe areas
• use the disaster adaptation plans including the disaster/evacuation modelling and the options spelled out in the Northern Rivers case study to inform town planning, relocation options, buy backs and land swaps for the flood affected Northern Rivers region with the NSWRA (and in the lead up to the NSWRA’s creation, the Northern Rivers Reconstruction Corporation) urgently commencing a phased program to migrate people off the highest-risk areas of the Lismore floodplain, and other Northern Rivers floodplains, through a significantly expanded land swap and voluntary house purchase scheme, with priority given to our most vulnerable community members
• prioritise and incentivise new development in safe areas, noting this will often mean encouraging first home buyers to choose homes in appropriate density developments, including high-rise developments, through siting such new developments in locations with desirable attributes (near train stations, parkland, shopping centres, etc.) In this regard, Government should focus on redeveloping existing Government land in these locations
• for existing developments which are in disaster-likely areas, ensures evacuation routes are available and of sufficient capacity; the community is well-educated about the risks they face and how and when to evacuate; and any modifications of existing buildings are approved only if they maximally address the relevant risk (e.g. apartment buildings have the first few floors dedicated to parking so residents can shelter in place if necessary) noting that shelter in place only works if the flood waters come up and go down quickly, and if other essential services (water, electricity, sewerage, access to food and medical supplies, etc) are available
• using the Six Cities Region as an inspiration, consider developing another strategic city cluster in NSW, prioritising safety from fire and flood along with affordable housing; new industries offering well-paid employment; living within 30 minutes of the workplace; and offering access to education and training at all levels.
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REC324-4296 |
1 - Land-use and building regs
1 - Land-use and building regs
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Caravan parks and manufactured home estates: That, to ensure that permanent residents of caravan parks and mobile housing estates are protected from flood, Government: • prohibit permanent residency in caravan parks and mobile housing estates situated below the risk-based flood planning level. Caravan parks for holiday makers could still be on the floodplain with the provision that, if a flood is imminent, they need to be evacuated • address the issues raised in the 2015 Discussion Paper (Improving the regulation of manufactured homes, caravan parks, manufactured home estates and camping grounds).
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REC324-4316 |
12 - EM agency and authority
12 - EM agency and authority
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Resilience NSW and recovery: That, in order to enhance NSW disaster preparedness, response and recovery, and meet the needs of the people of NSW prior to, during and after a disaster, and provide clarity on agency roles and responsibilities, Resilience NSW be reshaped to ‘Recovery NSW’. The new agency will be more streamlined and agile to drive recovery in the first 100 days post disaster. To achieve this, Resilience NSW’s functions should be reallocated as follows:
• disaster preparedness and support, and disaster emergency management policy and service delivery to the newly created Deputy Commissioner of Police responsible for the SEOCON [Recovery NSW]
• community engagement and public education on disaster risk and preparations to DCS/NSWRA
• disaster recovery and renewal management and coordination to the newly created NSWRA
• evacuation centre management and coordination to the Department of Communities and Justice (DCJ), which includes support for self-styled community evacuation centres. Many of DCJ’s current functions deal with people in crisis, therefore the Inquiry finds it best placed to perform the role of evacuation centre lead. The Inquiry notes the importance of a police or security presence in evacuation centres, particularly in the early days of the establishment of the evacuation centres
• welfare services functional area (WELFAC) to the DCJ
• grants administration to the Department of Customer Service (DCS)/Service NSW for immediate relief and the NSWRA for longer term recovery and reconstruction. There should also be a renewed focus on agency, local and state government training.
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REC324-4304 |
1 - Land-use and building regs
1 - Land-use and building regs
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Landholders can access information on previous disasters: That, to ensure there is a single source of ground truth to prepare for and respond to emergencies, and to provide people with a better understanding of their individual property and community risk exposure, an online visualisation tool be developed to display, for all land parcels (land titles) in NSW, the extent of known disasters that have affected each piece of land in NSW in the past. This information should be made available through the Planning Portal and, particularly in light of climate change, the data involved should be revised and updated at least every two years and after each major natural disaster.
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REC324-4298 |
37 - Funding
37 - Funding
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Housing and development funding options: That, to empower vulnerable people and communities to avoid significant impacts from flood as well as drive broader investment in adaptation, Government through NSWRA:
• consider establishing a NSW Mitigation Fund as a form of secured finance as a lien on title, such as rates-based or utility-based financing, to allow the Government to harness private sector monies to deliver cost-effective flood-resilient retrofits for existing dwellings
• investigate whether trading mechanisms for development rights, renegotiation with developers with existing rights, or uplift value capture to fund buy-outs could reduce existing and anticipated development in areas of greatest flood risks, with an initial focus on the Northern Rivers region and the Hawkesbury-Nepean. In doing so, Government should:
— ensure that tradeable rights facilitate the construction of additional homes in line with regional plans, in particular the Government’s six cities vision developed by the Greater Cities Commission
— fund voluntary property purchases in identified locations through the issuing of tradeable development rights
• work with the insurance industry to ensure that works are undertaken such that they would improve access to lower cost insurance products, improving upon existing guidelines from voluntary house raising schemes
• ensure that local delivery partners provide a seamless consumer experience in a cost-effective manner, whilst meeting community expectations for consumer protection and responsible lending
• consider how the NSW Mitigation Fund mechanism can address other adaptation and mitigation opportunities such as improving flood resilience for structures in areas of extreme risk and reducing emissions and bills whilst improving human health outcomes through energy efficient retrofits and home electrification.
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REC324-4317 |
32 - Doctrine, standards, and reform
32 - Doctrine, standards, and reform
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Flood rescue capability: That, to help improve the protection of life across NSW in flood events:
• the NSW State Rescue Board enforce adherence with current functions for flood rescue as specified in its current NSW State Rescue Policy
• the NSW State Rescue Board commences a review into flood rescue to bring it into line with all other rescues. All other rescues are currently coordinated through Triple Zero VKG NSW Police in an agreement with all other emergency services agencies. The Inquiry heard from the heads of combat agencies and aligning unions on this matter and found a consensus that the coordination of and response to flood rescue must change. The Inquiry acknowledges that this will necessitate implementation activities for a number of agencies
• aviation rescue is coordinated, in line with all other types of rescue, by NSW Rescue Coordinator (RAO), acknowledging RFS will maintain an Air Desk for firefighting activities
• the Flood Inquiry Secretariat remain in place to: — conduct an independent audit of NSW rescue capability across the state to inform which agency is best placed to respond to individual flood rescue requests — facilitate the transition from Resilience NSW to Recovery NSW. This scope of work could take up to 12 months. Further, to support effective flood rescue capabilities, appropriate training facilities are required. Accordingly, the Inquiry would support the NSW Cabinet Expenditure Review Committee:
• considering the NSW Marine Rescue bid to enhance the Cronulla Marine Rescue Centre to include a Flood Rescue Operational Centre
• approving funding for a NSW state multi agency ‘Flood Rescue Training Academy’ in a regional location to support and enhance the multiagency response needed for large scale events.
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REC324-4307 |
9 - Community education
9 - Community education
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Flood education: That, to build disaster resilience in future generations as floods and other natural disasters are a fact of Australian life, the Department of Education should design, implement and deliver an evidence-based, targeted education campaign (like sun exposure) in schools (new disaster curriculum).
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REC324-4299 |
1 - Land-use and building regs
1 - Land-use and building regs
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Relocating communities most at risk with good homes and amenities: That, to empower vulnerable people and communities to relocate, Government through the NSWRA:
• identify and prioritise those communities most at risk from future disasters, and for whom relocation may be appropriate or necessary
• leverage the work done through Government’s homes, cities, manufacturing and skills policies, to collaborate and work with these communities in examining, designing, building and installing affordable, attractive and insurable housing options (e.g. locally fabricated high quality modular homes, or utilising local builders to retrofit and/or relocate existing homes to safer ground) and to enable small housing developments with capacity to grow organically over time
• utilise best-practice policy for rapid urbanism and community-building to establish new settlements. This should include:
— an enquiry-by-design or charrette process led by the Government Architect to ensure that new settlements reflect the aspirations and vernacular of the local community, whilst meeting the technical needs of establishing settlements and delivering infrastructure at low cost. This should also include considering how to repurpose floodplains for community use and benefit, i.e. recreation, sports and energy production as part of the process of returning land below the flood planning level to Government ownership. It should also consider the role of locally manufactured, well-designed and regulated modular housing solutions
— promoting a sense of community by ensuring appropriate amenity (e.g. schools, shops, and services) is available to relocating people and communities at the time of moving to their new settlements
— working with the financial and philanthropic sectors to investigate a special purpose fund to provide continuing support for these communities as they transit through re-establishment.
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REC324-4318 |
12 - EM agency and authority
12 - EM agency and authority
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Permanent SEOCON: That, to improve NSW’s ability to prepare and respond to floods and other disasters, Government establish a new Deputy Commissioner of NSW Police Force to take on permanently the SEOCON role. This role, in addition to current SEOCON functions, would be responsible for:
• chairing the State Emergency Management Committee (SEMC)
• facilitating collaborative risk management and compliance activities working with local and regional emergency management committees, communities, local government, state government agencies, particularly the proposed NSWRA, and the Australian Government
• working with relevant state government agencies to improve their operational readiness and preparedness for emergencies including, but not limited to, training, education, and ensuring proactive understanding of the location and condition of assets available to the combat agency in the event of an emergency, rather than this information being sought during an emergency, with agencies being required to report on implementation and progress through the SEMC
• ownership of a state capability framework to ensure combat agencies can resource a catastrophic event (so, for example, that during a flood emergency SES deploys all available assets, not just assets owned by SES)
• leading training standards across combat agencies, local government, NGOs and essential service providers.
• establishing funded permanent emergency management police positions (at sergeant or senior sergeant level) focussed on local emergency management service delivery for the SEOCON across all 27 police districts in regional NSW, and the 3 police metropolitan regions in Sydney, with priority given to identified high risk-catchments
• supporting existing interstate connectivity
• State Emergency Recovery Controller (SERCON) responsibilities, which could be delegated to a recovery coordinator/s as deemed appropriate
• leading the proposed new agency, Recovery NSW.
That, to support the Deputy Police Commissioner, SEOCON, a full-time secretariat office led by a Deputy Secretary for Emergency Management be established within, though functionally separate from, NSW Police to drive policy development and implementation. This office should be well-trained to ensure the effective chairing of, and secretariat support for, the SEMC.
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