REC324-4293 |
17 - Assets and technology
17 - Assets and technology
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Essential services and floodplain infrastructure: That, to minimise disruption to essential services (power, communications, water, sewerage) and to ensure flood infrastructure is fully serviceable before flooding, Government ensure:
• essential services infrastructure (communications, water, power and sewerage) is situated as much as possible above the flood planning level. And to minimise disruption to medical services, aged care services and the police, Government ensure hospitals, medical centres, nursing homes, aged care facilities and police stations are situated above the probable maximum flood level
• floodplain infrastructure (drains, levees, flood gates) items are all assigned to an appropriate lead agency which has responsibility for ensuring they are fully maintained and functioning especially when floods are likely.
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REC324-4294 |
34 - Local knowledge
34 - Local knowledge
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Environment: That, to maximise protection for the environment in and around floodplains, Government, working with local communities especially Indigenous communities, the NSWRA, other agencies and local councils ensure Indigenous voices are well heard in land use planning and natural resource management by:
• developing an Indigenous led cultural landscape restoration strategy for the Northern Rivers for nature-based flood mitigation and adaptation which would see large-scale native revegetation and wetland restoration across the Richmond River catchment, including the Tuckean swamp • supporting Indigenous people to engage in cultural stewardship practices to build the resilience of people and Country, including the Jagun Alliance “Healing our River Country for Community and Landscape Resilience” proposal
• establishing a NSW Indigenous Natural Hazards Trust for research into and development of Aboriginal caring for Country and ‘green’ infrastructure to build back resilience in nature and community
• embedding Indigenous voices and representation in governance structures for the NSW Reconstruction Authority.
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REC324-4295 |
11 - Evacuation and shelters
11 - Evacuation and shelters
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Roads: That, to improve the planning and protection of road infrastructure and to ensure communities, freight movers, combat agencies and emergency services have appropriate access and egress during and following a flood event, Government, through TfNSW and NSWRA and working with combat agencies and local and federal governments as needed, should:
• develop a state-wide road evacuation plan to establish a coordinated view of evacuation routes to ensure they are well-maintained and, particularly working with the Commonwealth Government, ensure that funding is coordinated and prioritised to target upgrades where it is most needed to increase flood resilience. This plan should be informed by catchment-wide flood risk modelling
• identify and prioritise communities at high risk of flooding where access and egress will be affected (for example rural communities connected by a single road affected by landslips) to coordinate logistics options to sustain communities isolated as a result of flooding.
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REC324-4312 |
17 - Assets and technology
17 - Assets and technology
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Impact to essential services: That, to minimise disruption to essential services, including outages which compromise basic communication coverage, and to ensure access to safe water supply and power during flood events, Government work directly or together with the Australian and other state governments and/or their relevant power and telecommunications regulatory, policy and market bodies to:
• ensure there are sufficient redundancy options known and made available (for example, backup diesel generators, deployed temporary telecommunications facilities, etc.) to supply power to essential telecommunication infrastructure, alternative telecommunications infrastructure and water treatment facilities.
• ensure that the telecommunication entities, electricity network providers and water treatment managers are using up to the minute, whole of catchment models to inform business continuity planning in the event of flooding
• facilitate cross carrier roaming arrangements between carriers and the public for basic text, voice and data during the period of emergency in areas directly affected by flood
• ensure all essential services are mandatory members of the Emergency Management Committees at state, regional and local levels
• ensure the state understands essential services redundancies and what emergency redundancy options are available from Australian Government agencies
• ensure, given the heavy reliance on essential services by community and government during a disaster, essential services loss, redundancy and build back better principles are exercised through emergency management committee processes annually.
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REC324-4313 |
8 - Communications and warnings
8 - Communications and warnings
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NSW disaster app: That, to improve community confidence in government messaging and warnings, the SEOCON and DCS develop a single ‘NSW disaster app’. This:
• will consolidate individual agencies warning apps
• have a simple interface that is accessible via mobile devices
• provide real time flood warnings and information, both raw information from gauges and processed information from publicly available models
• allow citizens to provide information during a flood to help authorities and community, including flood imagery and local knowledge observations in the lead into, during and immediately after flood events. Further, the SEOCON and DCS develop a single impact assessment tool accessible by DCS/Service NSW to expediate grants for and insurance claims on homes and businesses.
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REC324-4314 |
8 - Communications and warnings
8 - Communications and warnings
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PIFAC function: That, to ensure the community can better understand the threat of flood, storm and tsunami activity, the Department of Customer Service (DCS) be made accountable for PIFAC in all emergencies. This will improve access to clear, reliable and consistent messaging prior to and during emergencies. This transfers the PIFAC role from NSW Police Force to Service NSW. Under this PIFAC function, DCS would be responsible for:
• proactively assessing community sentiment and working with agencies to effectively disseminate key disaster information to all communities including vulnerable, culturally, linguistically, and religiously diverse communities
• coordinating clear, consistent, reliable messaging from all government agencies, especially during a disaster
• working with the SEMC, the Bureau of Meteorology, the new NSWRA and SEOCON to provide public statements evaluating the likely risk of flooding and the effectiveness of planning and preparation for the upcoming season. This should be based on sophisticated monitoring of key risk factors and signals for extreme flood events. It should form the basis for clear public communication about these risks on a regional basis and the actions that the Government proposes in preparation.
• working with the NSWRA and SEOCON to deliver a single communication tool for riverine floods, flash floods and dam warnings which uses all available inputs (such as information from the Bureau, real-time river and rain observations data and citizen science data) and provides an assessment of antecedent conditions (such as saturated catchments, soil moisture and water storage capacity). This information should be available to communities and individuals in real-time, on live warning signs in town centres (using satellite connections so they are not reliant on local telecommunications infrastructure)
• recognising that community will revert to social media platforms to self organise when government is unable to respond, the NSW Government should also consider how to work with social media companies and online communities to ensure consistent messaging during an emergency. This may include directing individual users to Government platforms for updated information.
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