That the Emergency Services Telecommunications Authority critically reviews:
- the current Computer Aided Dispatch 9.1 upgrade project against business case objectives, including system and network reliability and system redundancy, once the project is completed
- the ESTA Triple Zero telephony platform telecommunications upgrade project against business case objectives, including system and network reliability once the project is completed.

That the Emergency Services Telecommunications Authority reclassifies its State Emergency Communications Centres as critical national infrastructure.

The Territory and Municipal Services Directorate, in consultation with the Emergency Services Agency, should improve its management of Land Management Agreements, with respect to rural leaseholders’ fire management responsibilities, by:
a) maintaining an up-to-date record of current Land Management Agreements;
b) undertaking timely reviews of Land Management Agreements, at least every five years;
c) clarifying responsibility for identifying and monitoring bushfire risk through Land Management Agreements; and
d) specifying bushfire management requirements in Land Management Agreements, as required by the Emergencies Act 2004 and the Strategic Bushfire Management Plan, and aligning these with any requirements under the Farm FireWise Program (refer to Recommendation 16).

The Emergency Services Agency and the Territory and Municipal Services Directorate should improve information capture and sharing by:
a) recording accurately and efficiently personnel information and capabilities in relation to bushfire management; and
b) improving the coordination of the planning and use of bushfire preparedness maps between ACT Government agencies.

The Department of Human Services should regularly test recovery plans with partner agencies. 

DPI should formalise the approach and framework for evaluating simulation exercises and response to Emergency Animal Disease incidents with guidelines to define the nature of the review process. This should include:
• developing a standardised internal evaluation framework to provide guidelines on the review process
• introducing periodic external evaluations of simulation exercises to enable comparison over time and to demonstrate independence and rigour
• developing guidelines for commissioning external evaluations of response to EAD incidents
• recording the implementation of recommendations from simulation exercises and response to EAD incidents
• introducing a system-level review of lessons learned.

To improve response preparedness, DPI should clearly link the selection of simulation exercises to the risk management framework to target coverage of high risks.