INQ262

Recommendations for this Inquiry

INQ-ref REC-UID CODE SubCode SrcNUM Recommendation
INQ262 REC262-1482 C - Response 15 - Inter-service cooperation Recommendation 1

That Emergency Management Victoria be responsible for facilitating the interoperability of all organisations involved in emergency response, including the Emergency Services Telecommunications Authority and Ambulance Victoria.

INQ262 REC262-1490 B - Preparedness 10 - Electricity infrastructure Recommendation 9

That the Emergency Services Telecommunications Authority critically reviews:
- the current Computer Aided Dispatch 9.1 upgrade project against business case objectives, including system and network reliability and system redundancy, once the project is completed

INQ262 REC262-1489 B - Preparedness 10 - Electricity infrastructure Recommendation 8

That the Emergency Services Telecommunications Authority reclassifies its State Emergency Communications Centres as critical national infrastructure.

INQ262 REC262-1488 E - Agency Organisation 32 - Doctrine, standards, and reform Recommendation 7

That the Emergency Services Telecommunications Authority, assisted by Ambulance Victoria, reviews the business rules to be applied by the Emergency Services Telecommunications Authority ambulance dispatchers in selecting appropriate resources for dispatching to events, taking account of meal-brea

INQ262 REC262-1487 C - Response 7 - Inter-agency communication Recommendation 6

That the Emergency Services Telecommunications Authority, assisted by the Inspector-General for Emergency Management and responder agencies, improves the process for changing call-taking and dispatch procedures by comprehensively appraising the costs, benefits and operational impacts of these cha

INQ262 REC262-1486 C - Response 7 - Inter-agency communication Recommendation 5

That Emergency Management Victoria novates the head contract for the StateNet Mobile Radio network to the Emergency Services Telecommunications Authority.

INQ262 REC262-1485 C - Response 7 - Inter-agency communication Recommendation 4

That Victoria Police implements the recommendations relating to protective services officers in the Service Demand and Dispatcher Capacity Analysis dated September 2013 and:

INQ262 REC262-1484 C - Response 7 - Inter-agency communication Recommendation 3

That Ambulance Victoria:
- reassesses the current structured call-taking script
- develops a single structured call-taking script for Triple Zero calls.

INQ262 REC262-1483 C - Response 7 - Inter-agency communication Recommendation 2

That the Emergency Services Telecommunications Authority includes Victoria State Emergency Service vehicle capability details in the Computer Aided Dispatch database.

INQ262 REC262-1491 C - Response 7 - Inter-agency communication Recommendation 10

That Emergency Management Victoria expedites the expansion of the Rural Mobile Radio network to all emergency services organisations.