Distribution businesses annually attest to the Minister for Energy and Resources. The attestation should include specific reference to, but not limited to: Application of best practice communication and engagement approaches before, during and after prolonged power outages including:
a. Inclusive design of customer service systems such as outage trackers and interactive voice response (IVR) systems with regular monitoring, evaluation, and feedback from customers with lived experience of vulnerability.
b. Capacity of customer service systems to meet surge demand and back-up continuity plans if these services fail.
c. Capability to provide on-the-ground support to communities during emergencies.

The Inspector-General of Emergency Management recommends that the Queensland Police Service lead the co-design of an all hazards Queensland warnings strategy. The strategy will establish the governance framework for the Warnings Community of Practice and implement a model of continuous improvement for governance, doctrine and processes, including the procurement of a common publishing platform to create and publish warnings.

That, in order to improve the provision of evidence-based public health messaging about air quality during bush fire events, Government develop a public education campaign and supporting systems before the next bush fire season. This should include:
- a public education campaign (like sun exposure), to help people make their own decisions about exposure to bush fire smoke
- tailored messaging to target:
* smoke-vulnerable cohorts of the community
* general practitioners, particularly in rural and regional areas, so they can advise patients with relevant, susceptible comorbidities
* employers, to support development of appropriate workplace health and safety guidance for outdoor workers
* an improved air quality alert system such as an enhanced Air Rater app.

That in order to provide greater consistency in public information and warnings, especially in border areas:
a) the finalisation of the Australian Warning System be prioritised to provide greater consistency in public information and warnings
b) the NSW State Emergency Management Committee, including the Public Information and Warnings Sub-Committee, prioritise the implementation of the Australian Warning System and data standards for relevant hazards within NSW.

That the NSW RFS include the following priorities in the Fires Near Me improvements roadmap:
a) text enlargement functionality
b) a clear statement about the app’s limitations and the importance of heeding public warnings and relying on personal observations
c) fire spread prediction maps on extreme/catastrophic days d) update fire map information as technology improves.

That, in order to improve information flows and increase public awareness of ABC emergency broadcasts, Government:
a) include an ABC Manager in the Public Information Functional Area Coordinator (PIFAC) team within the State Operations Centre
b) strategically place roadside signage with local/regional ABC station frequency band throughout the State.

Develop arrangements to identify and communicate with people vulnerable to heat stress

Integrate existing capabilities into a Total Flood Warning System.

Continue the enhancement of forecast and warning services.

Review community information and warning systems to ensure they cater for heatwave messages

The Working Group recommends that the Commonwealth Attorney General’s Department hold discussions with the Commonwealth Department of Communications, Information, Technology and the Arts regarding the Integrated Public Telephone Network Database (IPND) being made accessible for use in times of emergency where the need to disseminate community information and warnings to telephones within a specified area is identified. Discussions should also be held between the Commonwealth Attorney General’s Department and with the Federal Privacy Commissioner’s Office to identify any impediments to the use of the IPND in such circumstances.