The Committee recommends that the ACT Government develop a Natural Disaster Strategy that covers all aspects of health to ensure continuity of access to healthcare in the event of a natural disaster.

The Committee recommends that the ACT Government include detailed data on progress against the EPSDD BOP for that financial year in either the EPSDD or JACS Annual Reports that breaks down the data by:
- The overarching type or class of activity (e.g. fuel management, access management, infrastructure, training, audit and monitoring);
- Activity (e.g. grazing, physical removal, prescribed burning, etc);
- The area (hectares), length (kilometres) or number of activities, courses or projects actually completed, as relevant, together with the planned number; and
- The percentage of completion for each over-arching activity class/type and activity.

The Committee recommends that the Multi-Hazard Advisory Council resume the Bushfire Council’s practice of providing annual reports to the Minister on bushfire preparedness ahead of every fire season.

The Committee recommends that the ACT Government conduct technology capability planning as part of the development of the Strategic Bushfire Management Plan version 5.

Consideration be given to developing alternate website contingency in the event of a critical failure and an assurance review across all community facing Government websites.

Continue to explore options in the short term to improve the functionality and relationship with NSW RFS ‘Fires Near Me’ with respect to ACT specific information before the 2020-21 bushfire season.

ACT Government continues to develop the concept for an ACT specific emergency app whilst also using national coordination mechanisms to support an affordable nationally standard all-hazards mobile app.

The Territory and Municipal Services Directorate, as part of its Bushfire Operations Plan monitoring and reporting, should assess and publicly report on cumulative progress against broader outcomes identified in the Regional Fire Management Plans and the Strategic Bushfire Management Plan.

ACTAS should develop a set of standards to measure and monitor patient satisfaction, so that improvements to the service can be made, based on patient satisfaction information.

ACTAS should establish a clinical information database that:
• enables the tracking and analysis of patient care records;
• facilitates improvements to the clinical care of patients; and
• provides an evidence based dataset to inform the future planning of the delivery of ambulance services.

ACTAS should implement systems to enable the accurate collection and measurement of non-emergency ambulance service bookings to facilitate monitoring of performance and the provision of accurate advice to Government.

ACTAS should log all emergency calls on CAD to document non-ambulance dispatch decisions, and to provide more complete data on demand.

ACTAS should develop a comprehensive performance management framework that includes key performance indicators and targets aligned to its service delivery activities, to help inform management and stakeholders of its performance.

That an appropriate geographic information systems capability be maintained to enable the production of fire-specific maps as the need arises and that personnel from the Emergency Services Agency and other agencies be trained in the operation of map production systems, so that 9maps can be modified to include fire-specific information as required

That the Emergency Services Agency introduce a program with land management agencies in the ACT to ensure that maps of all public and private land in the ACT are subjected to regular review and amendment as required. Maps of a scale sufficient to facilitate fire management operations should be available in printed form and maintained on an electronic database capable of modification to add relevant features during a firefighting operation