Emergency Management and Community Recovery Assistance in Centrelink (Federal)
Ian McPhee, Auditor-General

Recommendations for this Inquiry

INQ-ref REC-UID CODE SubCode SrcNUM Recommendation
INQ174 REC174-2984 B - Preparedness 39 - Disaster Risk Management Recommendation 1

To improve Centrelink’s preparedness for responding to future disasters, the ANAO recommends that Centrelink include disasters that impact on multiple Areas in its emergency and business continuity test exercise program.

INQ174 REC174-2985 A - Responsibility 25 - Inquiry, audit, lessons management and after action review Recommendation 2

To provide adequate assurance on the validity of claims paid for disaster recovery assistance, the ANAO recommends that Centrelink:

INQ174 REC174-2986 E - Agency Organisation 32 - Doctrine, standards, and reform Recommendation 3

The ANAO recommends that Centrelink assess the reliability of emergency recovery payment data and reports generated from its system(s), and update the approach, standards and procedures for the collection, storage and use of the data. 

INQ174 REC174-2987 A - Responsibility 9 - Community education Recommendation 4

To improve customer awareness of the availability of disaster recovery assistance, the ANAO recommends that Centrelink: