| INQ-ref | REC-UID | CODE | SubCode | SrcNUM | Recommendation |
|---|---|---|---|---|---|
| INQ174 | REC174-2984 | B - Preparedness | 39 - Disaster Risk Management | Recommendation 1 | To improve Centrelink’s preparedness for responding to future disasters, the ANAO recommends that Centrelink include disasters that impact on multiple Areas in its emergency and business continuity test exercise program. |
| INQ174 | REC174-2985 | A - Responsibility | 25 - Inquiry, audit, lessons management and after action review | Recommendation 2 | To provide adequate assurance on the validity of claims paid for disaster recovery assistance, the ANAO recommends that Centrelink: |
| INQ174 | REC174-2986 | E - Agency Organisation | 32 - Doctrine, standards, and reform | Recommendation 3 | The ANAO recommends that Centrelink assess the reliability of emergency recovery payment data and reports generated from its system(s), and update the approach, standards and procedures for the collection, storage and use of the data. |
| INQ174 | REC174-2987 | A - Responsibility | 9 - Community education | Recommendation 4 | To improve customer awareness of the availability of disaster recovery assistance, the ANAO recommends that Centrelink: |