The committee recommends that the Australian Government pursue the matter of land use and planning laws, including the feasibility of prohibiting future development in high-risk areas, through the Housing and Homelessness Ministerial Council and other relevant ministerial council arrangements.

The National Emergency Management Agency document its consideration of Crisis Arrangements Committee advice on gaps and priorities for whole-of-government exercising, as well as the annual analysis undertaken to review and update the list of identified hazards under AGCMF, to inform the development of the annual national exercise program. This should include ensuring that exercises consider both natural and all-hazard scenarios.

The Department of the Prime Minister and Cabinet:
- document a process for annual administrative updates that provides a consistent approach including ensuring appropriate records of engagement and input are maintained; and
- ensure significant issues are documented to be considered in comprehensive reviews of the AGCMF

That the Australian Government require the National Climate Service to develop and publish a climate services roadmap, describing how to build to a national capability with explicit and ambitious time frames.

That the Australian Government deliver National Climate Risk Assessments through the National Climate Service on a regular program, aligned to the Intergenerational Report.

That the Australian Government establish a mechanism within the National Climate Service to track user experience and satisfaction which gathers user needs and preferences, to guide the development of future products and services.

That the Australian Government task the Climate Change Authority with a regular review of the National Climate Service against the KPIs

That the Australian Government regularly monitor against the new Statement of Expectations (refer Recommendation 4.1 and KPIs in Box 7) to ensure the National Climate Service is meeting expectations.

That the Australian Government publish all National Climate Service strategic documents by default to provide transparency on the National Climate Service’s program and timelines for implementation.

The Committee recommends that the Australian Government work with State, Territory and local government through National Cabinet to ensure that further development does not occur in areas of 1-in-100 flood risk or greater. The boundary for no future development should take account of climate modelling of future increases in risk, in addition to current estimates of risk. The Committee further recommends that the Australian Government explore mechanisms that it can adopt to give effect to this unilaterally, including:
- Publicly disclosed risk information at the individual property level, including for new developments. This could be through a range of mechanisms, including:
- a portal informed by data provided to the Commonwealth government through the Hazards Insurance Partnership for all property released for development.
- A regulatory mechanism to discourage banks from loaning for further development at a 1/100 risk or higher (such as risk rating banks’ capital to appropriately reflect flood risk; an agreement between government, the Australian Prudential Regulation Authority, and major banks that such loans will not occur, or other regulatory mechanisms). These measures could apply to lending to both developers and to residential purchasers.
- Access to any flood pool (or subsidies) would not be available to properties approved in high-risk areas after the creation of the scheme.

The Committee recommends the Australian Government collaborate with state governments to implement measures to repurpose areas with high flood risk for alternative purposes, including returning developed land into a predeveloped state or repurposing land for recreational or agricultural use.

The Committee recommends that the Australian Securities and Investments Commission develop and define key outcomes measures for the consumer experience, including:
- Communication (outcome measures)
o Overall customer satisfaction, such as a customer satisfaction score o Consumer comprehension of communications (random sample)
- Claims processing
o Average time taken to respond to a customer after first making an enquiry or initiating a claim
- Vulnerable customers o Proportion of customers identified as vulnerable (BAU, quarterly)
o Proportion of customers identified as vulnerable (designated events, monthly)
- Internal dispute resolution o Proportion of total cases that involved internal dispute resolution
o Average time taken to resolve internal dispute cases
- External dispute resolution
o Proportion of total cases that were referred to the Australian Financial Complaints Authority
o Success rate at the Australian Financial Complaints Authority
- Cash settlements
o Proportion of resolved cases that are final cash settlements
- Claims acceptance rates
o Percentage of claims acceptedPercentage of claims closed (at key points in time, for example 6 months, 12 months, 18 months)
- General Insurance Code of Practice Compliance Breaches of the General Insurance Code of Practice per thousand claims by clause, insurer, and brand.

The Committee recommends the Australian Government work with state and territory governments to review the operation of existing buy-back schemes to ensure they are targeted appropriately and to evaluate the outcomes for households that have received assistance.

The Committee recommends that state and territory governments develop buyback and resilience programs for households with very high flood risk and where alternative mitigation measures are unlikely to manage the risk. The Australian Government should consider working with state and territory governments, including through co-funding models, where appropriate.

The Committee recommends that insurers report case management key performance indicators to the Australian Securities and Investments Commission.

The Committee recommends that building codes and planning rules be strengthened and future-proofed to improve the resilience of communities and households, consistent with Recommendation 2 of the Actuaries Institute’s Funding for Flood Costs report.
- This should take into account not just current flood risks, but also projected increases in risks based on climate modelling
- Consideration should be given to the publication of a freely available disaster risk rating system.

The Committee recommends that for each declared event, insurers be required to report the number of unresolved cases after 12 months to the Australian Securities and Investments Commission and the overarching strategy for resolving these cases. This report should include the total number of outstanding claims and the most common reasons for the delay.

The Committee recommends that the Australian Government work with state, territory and local governments through National Cabinet to ensure that publicly disclosed risk information at the individual property level is available through the property conveyancing process or mandated in state rental agreement regulation.

The Committee recommends the Australian Securities and Investments Commission publish quarterly insurer and brand level data on their performance on the metrics recommended in Recommendation 51.

The Commonwealth should introduce a systematic and consistent approach to measuring and evaluating the impact of disaster programs against the nationally determined outcomes specified in the Outcomes Policy.

The Commonwealth should use reporting established by the Outcomes Policy to inform requirements associated with international obligations (e.g., the Sendai Framework for Disaster Risk Reduction).

The Commonwealth should embed regular sharing of lessons learnt from program outcomes between state and territory governments, and the Commonwealth, to develop a continuous improvement culture.

The Committee recommends that the Australian Government propose that road asset infrastructure resilience planning and investment frameworks be made a standing item on the Infrastructure and Transport Senior Officials’ Committee meeting agenda.

The National Emergency Management Agency:
a. establishes targets, monitoring and reporting for the time required to complete the assurance and acquittal processes; and
b. develops procedures for finalsing claims when requested information is not provided in the timeframes established under the Disaster Recovery Funding Arrangements 2018 ministerial determination

The National Emergency Management Agency establish monitoring and reporting arrangements that demonstrate performance against the Disaster Recovery Funding Arrangements’ principles.

The First Secretaries, on behalf of the National Cabinet, should oversee (via a subordinate Deputy Secretaries Group) the development of an annual Australian National Resilience Report (ANRR) that combines the Ministerial Council resilience reporting, existing resilience strategies in jurisdictions and new initiatives.

NEMMM’s Terms of Reference should be amended to reflect the recommendations above.

The next iteration of NEMMM’s Five Priorities for Action should be explicit and measurable, bold but achievable and focused on national outcomes, rather than outputs. They should:
- Be formulated in terms such as “By 2026 we will have established…which will have reduced…”, etc.
- Be developed through a process that includes consultations with key stakeholders, including First Nations organisations, civil society, the private sector, foundations, and key entities active in the emergency management space, such as Australian Red Cross and the National Council for Fire and Emergency Services (formerly the Australasian Fire and Emergency Service Authorities Council or AFAC).
- Be highly compelling for each jurisdiction, large and small.
- Directly address our rapidly accelerating disaster risk environment, in which we can anticipate yearly, national-scale disasters with preparedness, response, recovery and resilience occurring simultaneously, year-round.
- Include at the approval stage the initial estimates of the resourcing required to achieve the outcomes and the sources of the funding.

At least once each year, coinciding with the production of the ANRR, the National Cabinet should evaluate progress in bolstering national resilience.

The Commonwealth together with the States and Territories should identify their shared high-level resilience objectives and develop indicators to monitor national progress in achieving them. The ANRR should also provide annual updates on progress in achieving the objectives.

The ANRR should be a National Cabinet product focused on climate and disaster risk as well as other key resilience risks agreed by the Commonwealth and the jurisdictions.

The Australian Building Codes Board, working with other bodies as appropriate, should:
(1) assess the extent to which AS 3959:2018 Construction of buildings in bushfire-prone areas, and other relevant building standards, are effective in reducing risk from natural hazards to lives and property, and 
(2) conduct an evaluation as to whether the National Construction Code should be amended to specifically include, as an objective of the code, making buildings more resilient to natural hazards. 

State, territory and local governments should be required to consider present and future natural disaster risk when making land-use planning decisions for new developments. 

All governments should put in place best-practice institutional and governance arrangements for the provision of public infrastructure, including road infrastructure. These should include:
• stronger processes for project selection that incorporate requirements for cost–benefit analyses that are independently scrutinised and publicly released
• consideration of natural disaster risk in project selection and asset management planning
• a clearer link between road-user preferences and maintenance and investment decisions.

The ANAO recommends that the Department of Defence take steps to strengthen the priority afforded by Defence units to meeting these reporting requirements.

The committee recommends that where a safety action has not been completed before a report being issued that a recommendation should be made. If it has been completed the report should include details of the action, who was involved and how it was resolved.

The committee recommends that the ATSB prepare and release publicly a list of all its identified safety issues and the actions which are being taken or have been taken to address them. The ATSB should indicate its progress in monitoring the actions every 6 months and report every 12 months to Parliament.

The committee recommends that in relation to mandatory and confidential reporting, the default position should be that no identifying details should be provided or disclosed. However, if there is a clear risk to safety then the ATSB, CASA and industry representatives should develop a process that contains appropriate checks and balances.

To strengthen its oversight of Queensland reconstruction progress, the Australian National Audit Office (ANAO)  recommends that the National Disaster Recovery Taskforce:
(a) monitor revisions to scheduled project completion dates, and raise with the Queensland Reconstruction Authority any issues and anomalies, as appropriate; and
(b) adopt a more pro‐active approach to requesting timely progress and completion reporting documentation from the Queensland Reconstruction Authority according to planned and reported actual completion dates.

The Australian National Audit Office (ANAO) recommends that the Australian Government Reconstruction Inspectorate and the National Disaster Recovery Taskforce seek to maximise the benefits from their value for money review activities by obtaining more timely and comprehensive information on project progress and completion from the Queensland Reconstruction Authority, to enable the preliminary value for money assessments to be finalised based on the scope and cost of works that were actually delivered (rather than estimates).

The Australian National Audit Office (ANAO) recommends that the Department of Regional Australia, Local Government, Arts and Sport improve its monitoring of the delivery of the Natural Disaster Recovery Work Plans for Queensland and Victoria by:
(a) seeking from each state the project level data that is required to report to Ministers on reconstruction progress in the manner required by each National Partnership Agreement (or as may otherwise be agreed); and
(b) undertaking analysis of relevant data that has been reported by each state over time to identify significant trends and other matters of importance, and updating this analysis as and when further data is reported.

The committee recommends that building codes incorporate mitigation measures that take into account foreseeable risks from extreme weather events.

The committee recommends that credible and reliable flood mapping activities and the development of other information that would best inform landowners or prospective landowners of potential risks from extreme weather events are prioritised and used to inform land use planning laws.

The Council of Australian Governments’ Building Ministers’ Forum should provide formal direction to the Australian Building Codes Board to:
• monitor projections of climate change risks to buildings
• revise the standards in the National Construction Code to take into account these projections where this delivers a net benefit to the community.
This body of work should be transparently and formally incorporated in the Australian Building Codes Board’s annual work program.

As a priority, state and territory governments should ensure that land-use planning systems are sufficiently flexible to enable a risk management approach to incorporating climate change risks into planning decisions at the state, territory, regional and local government levels. Consideration should be given to:
• transparent and rigorous community consultation processes that enable an understanding of the community’s acceptable levels of risk for different types of land use
• the timeframe of risks and the expected lifetime of proposed land use
• the costs and benefits of land use.
State and territory governments should provide appropriate guidance to local governments to implement these provisions in local government schemes.

The successful installation of every barrier should be the subject of written verification within and between licensees and rig operators; and should be the subject of explicit reporting to the relevant regulator(s).

Licensees should be subject to an express obligation to inform regulators of problems which arise in the course of installing barriers, even if they consider that well integrity is not thereby compromised. The information should be provided by way of special report, rather than included in a standard reporting document (such as a DDR). The information provided should include risk assessment details.

The Commonwealth consult with local, state and territory government planning authorities on the development and dissemination of a house loss risk index for households in Australia's highest risk bushfire areas.

The ANAO recommends that the Business Continuity, Crisis Management and Security Sub committee:
(a) endorse an annual program of scheduled testing for business continuity plans, including relevant Disaster Recovery Plans for all services and systems assessed by the agency as being business critical; and
(b) receive performance reports on the completion and key results of plan testing.

In order to identify key business processes and provide for the regular comparative assessment of Maximum Allowable Outage periods (MAOs), the ANAO recommends that Centrelink:
(a) commission a formal Business Criticality Review of its operations, including National Support Office, Area Offices and its service delivery channels; and
(b) establish a process for the annual review and endorsement of MAOs determined by branches to ensure that they represent a collective view on the relative criticality of the services that Centrelink provides.

The ANAO recommends that Centrelink:
(a) develop performance measures against which its business continuity management preparation and response can be regularly monitored and assessed by the Business Continuity, Crisis Management and Security Sub-committee; and
(b) provide reports to the Business Continuity, Crisis Management and Security Sub-committee on the findings and implementation of there commendations of post–implementation review reports on business continuity incidents, including IT-related incidents.

The current KPI measures used by the Regulator and industry need to be reassessed and the performance indicators need to be related to the risk profiles of the industry. The industry needs to develop the indicators, which need to be agreed and measured by the industry in discussion with other stakeholders. The KPI's selected should be published in comparison with the worldwide offshore industry and with other industries. NOPSA should continue discussions with Australian Safety and Compensation Council (ASCC) with a view to adopting their goals. 

That the officer responsible for the importation of horses prepare a report to the Executive Director of AQIS that:
(a) identifies (by category) all non-AQIS personnel involved in the importation of horses, including post-arrival quarantine, from countries other than New Zealand
(b) identifies the requirements in respect of biosecurity that AQIS has of those people
(c) identifies the source of those requirements—for example, by import conditions, agreement or understanding, whether formal or informal, with AQIS, and compliance agreement under s. 66B of the Quarantine Act 1908
(d) assesses whether compliance with those requirements can be and is adequately being enforced
(e) recommends measures to be taken to rectify any shortcomings.

That there be established the position of Inspector General of Horse Importation, the duties of that position being:
(a) to check, by inspection and audit at least once every 30 months, that operations and procedures at each approved pre-export quarantine premises are documented and being complied with
(b) to check, by inspection and audit from time to time at the Inspector General’s discretion, that import conditions covering the period until horses arrive at an airport in Australia are being complied with
(c) to check, by inspection and audit at least once every 30 months, that operations and procedures applying from when horses arrive at an airport in Australia until the completion of post-arrival quarantine are documented and being complied with
(d) to report in writing at least once every 12 months to the Minister responsible for quarantine on the results of such inspections and audits and such other related matters as the Inspector General thinks necessary.

The Australian National Audit Office (ANAO) recommends that, in order to assist management decision making and to inform Parliament about performance, Emergency Management Australia (EMA) develop and report appropriate measures for its key emergency management activities and outcomes.

The Committee recommends that the Building Code of Australia, including cyclone building codes, be revised with the objective of increasing resilience to climate change.

The Committee recommends that the Australian Government consider the benefits of adopting a nationally consistent sea level rise planning benchmark and, if so, whether this be done on a statutory basis or otherwise. The outcomes of this consideration should then be included as part of the action plan for the proposed Intergovernmental Agreement on the Coastal Zone.

The Committee notes the Council of Australian Governments initiative (through the Local Government and Planning Ministers Council) to develop state-specific climate change planning policies by mid 2011, to inform local governments and regional planning responses to climate change. The Committee recommends that the Australian Government ensure that the outcomes of this initiative are included as part of the action plan under the proposed new Intergovernmental Agreement on the Coastal Zone.

The Committee recommends that the Australian Government:
- continue working with the Queensland Government and local councils under the existing Great Barrier Reef Intergovernmental Agreement to improve land use planning in the catchment
- commission analysis of the Great Barrier Reef as a case study for integrated coastal zone management (ICZM) in Australia. The study should draw out possible directions for ICZM in Australia with regard to:
* addressing challenges associated with climate change impacts on biodiversity
* declining water quality from catchment runoff and loss of coastal habitat from coastal development and population pressures
* building cooperative partnerships between Commonwealth, state and local government, and other stakeholders
* establishing governance and institutional frameworks

The ANAO recommends that, to ensure the outcomes of evaluations are effectively used to enhance the national counter-terrorism arrangements, the Attorney-General’s Department and the Department of the Prime Minister and Cabinet take appropriate measures to ensure:
a) the continuous improvement process for the counter-terrorism arrangements is strengthened and made transparent. Key areas for improvement in this regard include:
• a more strategic approach to the determination of desired outcomes,
• a more strategic and systematic approach to the setting of evaluation objectives and performance information and assessment mechanisms,
• increased analysis of actual performance against objectives, and
• amoresystematicmonitoringandfollow-up of evaluation outcomes and recommendations; and
b) sufficient and skilled resources are assigned to undertake the data management and analysis required.

The ANAO recommends that, to provide better information to contribute to strategic assessments, decisions and reporting, the Attorney-General’s Department, with input and guidance from the Department of the Prime Minister and Cabinet:
a) centrally coordinate and amalgamate the issues and recommendations arising from the various reviews and exercises; and
b) provide strategic analyses of this information.

The Committee recommends that Standards Australia review the clarity of AS3959–1999: Construction of buildings in Bushfire Prone Areas to ensure that all relevant stakeholders can interpret and apply the Standard in the way it is intended.

The Committee recommends that Standards Australia incorporate building maintenance into AS3959–1999: Construction of buildings in Bushfire Prone Areas, perhaps renaming it as AS3959–1999: Construction and maintenance of buildings in Bushfire Prone Areas.

The Committee recommends that the Commonwealth seeks to ensure that the Council of Australian Governments resolve when asset protection zones will be located on private land and when on public land and gain assurances that adequate maintenance of zones will be enforced.

The Committee recommends that the Department of Transport and Regional Services review its record keeping practices to show the type of emergency for which assistance is provided through the Natural Disaster
Relief Arrangements.