Inquiry Search
Rec-ID | Code | Recommendation |
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REC321-4212 | 34 - Local knowledge | We recommend that DELWP increases its collaboration with Victorian Traditional Owner groups to facilitate the reintroduction of cultural burning and ensure effective support for these practices across all of its regions. |
Rec-ID | Code | Recommendation |
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REC319-4194 | 8 - Communications and warnings | Public communications: The Inspector-General for Emergency Management recommends that Emergency Management Victoria and / or the entity referred to in Recommendation 13, or otherwise responsible government department, work with councils and government to refine an operational relief and recovery public communications strategy that: |
REC319-4186 | 34 - Local knowledge | Supporting local recovery: The Inspector-General for Emergency Management recommends that the entity referred to in Recommendation 13, or otherwise responsible government department work with councils and communities before, during and after emergencies to strengthen: |
Rec-ID | Code | Recommendation |
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REC297-1267 | 8 - Communications and warnings | That emergency management authorities react with heightened awareness and action when BoM issues flood watches and related warnings. |
REC297-1266 | 8 - Communications and warnings | That Government supports the anticipated SES State Flood Warning proposals aimed at improving public warnings and communication, and that the proposed warning system is consistent with the National Frameworks. |
Rec-ID | Code | Recommendation |
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REC286-1475 | 8 - Communications and warnings | Integrate existing capabilities into a Total Flood Warning System. |
REC286-2074 | 8 - Communications and warnings | Continue the enhancement of forecast and warning services. |
REC286-2028 | 8 - Communications and warnings | Review community information and warning systems to ensure they cater for heatwave messages |
REC286-1443 | 14 - Incident Mgt Teams | Build capacity to enable Incident Management Teams to manage the likely increased frequency and intensity of major fire events. |
REC286-2027 | 8 - Communications and warnings | Develop arrangements to identify and communicate with people vulnerable to heat stress |
Rec-ID | Code | Recommendation |
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REC264-1089 | 8 - Communications and warnings | GDF Suez improve its crisis management communication strategy for the Hazelwood mine in line with international best practice. |
REC264-1082 | 8 - Communications and warnings | The State review and revise its communication strategy, to: • needed for effective and rapid public communications during an emergency; and ensure all emergency response agencies have, or have access to, the capability and resources • ensure, where appropriate, that private operators of essential infrastructure are included in the coordination of public communications during an emergency concerning that infrastructure. |
Rec-ID | Code | Recommendation |
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REC250-0792 | 8 - Communications and warnings | The Department of Human Services should develop an improved model for communication for future disasters that provides a single point of information and contact for disaster affected communities |
Rec-ID | Code | Recommendation |
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REC247-0916 | 8 - Communications and warnings | That Tasmania Fire Service ensures that the priority on warning communities at risk of active bushfires is not confined to when bushfires are burning out of control. |
REC247-0922 | 8 - Communications and warnings | That Tasmania Fire Service develops a research base from which to inform the design of communication campaigns for communities threatened by bushfire. |
REC247-0862 | 14 - Incident Mgt Teams | That Tasmania Fire Service and its partner agencies establish a means of monitoring and reviewing the effectiveness of centralising the location of Incident Management Teams. |
REC247-0915 | 8 - Communications and warnings | That Tasmania Fire Service actively uses predictive modelling to design emergency communications for communities threatened by bushfire, unless there is a compelling reason for not doing so. |
REC247-0920 | 8 - Communications and warnings | That Tasmania Fire Service reviews its approach to communicating with communities threatened by bushfire and consider the matters referred to in this Report. |
REC247-0861 | 14 - Incident Mgt Teams | That Tasmania Fire Service examines options for developing and issuing fire management objectives and tactics from Incident Management Teams in a more timely way, including ‘quick’ plans. |
REC247-0905 | 8 - Communications and warnings | That the Government consider whether it should discuss options for greater mobile phone coverage and redundancy in areas of high risk in emergency situations where there are presently telecommunications limits. |
REC247-0875 | 34 - Local knowledge | That Tasmania Fire Service reviews its integration of rural local knowledge and volunteer brigades into fire operations, develops and maintains appropriate strategies, and aims to be a best-practice fire service in this regard. |
REC247-0919 | 8 - Communications and warnings | That Tasmania Fire Service and Tasmania Police review their use of modern forms of communication with the community, including social media, and commit resources to fully use this capability where appropriate. |
REC247-0853 | 14 - Incident Mgt Teams | That the State Controller (or an alternate if they are not available) be expected to personally take an active role in controlling and coordinating response and recovery operations, depending on the nature and scale of the emergency, and until other identified arrangements for ongoing operations are established. |
REC247-0900 | 8 - Communications and warnings | That a public information plan be developed as a part of the State Special Emergency Plan–Recovery, for implementation in the immediate recovery phase. |
REC247-0865 | 34 - Local knowledge | That Tasmania Fire Service reviews its position on using local experienced officers on the fire ground in the command model in a structured and systemic way. |
REC247-0918 | 8 - Communications and warnings | That the State Emergency Management Committee makes arrangements to actively manage the use of social media in the community during an emergency, to avoid negative consequences for emergency operations. |
REC247-0863 | 34 - Local knowledge | That Tasmania Fire Service considers measures to bring local knowledge into Incident Management Team operations. |
REC247-0917 | 8 - Communications and warnings | That the State Emergency Management Committee makes timely decisions and resource commitments on the appropriate use of social media in emergency management. |
REC247-0911 | 14 - Incident Mgt Teams | That emergency management plans specifically include processes and resources for effectively engaging with and using local communities, including volunteers |
Rec-ID | Code | Recommendation |
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REC246-0786 | 14 - Incident Mgt Teams | TFS develop written guidelines for the use of IMTs about the use of evacuation in a bushfire context, and triggers for decision-making. |
Rec-ID | Code | Recommendation |
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REC217-1841 | 34 - Local knowledge | The state government establish a well coordinated and formalised system for the reading of river gauges by local people, including flood wardens. Furthermore, the knowledge of local people in predicting flood heights and impacts should be considered by emergency management agencies when predicting floods. |
REC217-1833 | 34 - Local knowledge | Local knowledge on the management and ongoing maintenance of waterways, including vegetation clearing and debris removal, needs to be incorporated in the development of regional flood mitigation strategies and local flood plans. Specifically: |
REC217-1844 | 34 - Local knowledge | Public authorities such as councils and CMAs should continue to seek local knowledge in relation to flood management issues. In particular, councils will collaborate with VICSES and other key stakeholders in reviewing the system of flood wardens. Roles and responsibilities of flood wardens, and the process for their recruitment, should be formalised and clearly articulated in relevant flood management plans. |
Rec-ID | Code | Recommendation |
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REC216-2868 | 14 - Incident Mgt Teams | Agency incident management preparedness: a more comprehensive approach to planning, including the number of personnel, their training and better use of on-the-ground intelligence in the affected areas that enables immediate and strategic decision-making to be concurrent processes. |
REC216-2870 | 8 - Communications and warnings | Efficient and effective supporting tools and processes: streamlining the authorisation processes for urgent warnings. |
REC216-2867 | 14 - Incident Mgt Teams | Agency incident management preparedness: refining IT tools to process the intelligence. |
REC216-2869 | 8 - Communications and warnings | Efficient and effective supporting tools and processes: developing tools and workflows to quickly and reliably transform technical data into intelligence that can be used to construct messages for community information that are timely, relevant, tailored and effective. |
REC216-2866 | 14 - Incident Mgt Teams | Agency incident management preparedness: provide clarity and certainty in specific roles and responsibilities for each agency. |
Rec-ID | Code | Recommendation |
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REC215-1871 | 14 - Incident Mgt Teams | Fire services can improve outcomes by developing a checklist for use by incident controllers |
REC215-1873 | 8 - Communications and warnings | Fire services can improve outcomes by implementing standard procedures that ensure the welfare and safety of crews and the public are not compromised |
Rec-ID | Code | Recommendation |
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REC199-0413 | 14 - Incident Mgt Teams | the state clarify the role of intelligence cell staff (for example, hydrologists and/or Catchment Management Authority) who are utilised in Incident Control Centres during flood events |
REC199-0440 | 8 - Communications and warnings | the state actively pursue the use of social media as part of its emergency warning and public information system. |
REC199-0434 | 8 - Communications and warnings | the state require that agencies operate in compliance with the guidelines of the Victorian Warning Protocol to ensure efficacy of warning messages. |
REC199-0439 | 8 - Communications and warnings | the state review its Memoranda of Understanding with official emergency broadcasters to take account of increased usage of internet based information, including social media and the ability to broadcast community meetings |
REC199-0433 | 8 - Communications and warnings | the state develop and implement standards for Emergency Alert to ensure consistent use, training and application by accredited operators within agencies across ‘all hazards’. |
REC199-0492 | 34 - Local knowledge | the state comprehensively pursue the objective of achieving (where possible) the priority outcomes of the National Strategy for Disaster Resilience and the imperative of shared responsibility, in particular by: • requiring that local knowledge is considered as a critical component of all phases of emergency management • involving local communities in the development and ownership of community resilience plans based on an ‘all hazards’ approach and tailored for the specific needs of each community • encouraging local communities to form resilience committees to develop and administer community resilience plans • nominating Victoria Police as the lead agency in initiating the strategy to develop community resilience committees; and • requiring emergency service agencies to consult and engage with local community resilience committees in the preparation, planning, response and recovery phases of emergency management. |
REC199-0438 | 8 - Communications and warnings | the state investigate the ability to refine the Flood and Storm Information Line to enable it to receive as well as provide information. |
REC199-0432 | 8 - Communications and warnings | the state develop and implement a single web portal as a means of providing emergency information to communities and local government on an ‘all hazards’ basis, including the information referred to in recommendations 74, 89 and 92. |
REC199-0421 | 34 - Local knowledge | the state take the necessary measures to require that local knowledge is considered in flood risk planning, including verification of flood maps and flood response plans. |
REC199-0437 | 8 - Communications and warnings | the state engage with local government to ensure emergency services’ public information and warnings reflect the community demographic. |
REC199-0402 | 8 - Communications and warnings | the state develop a flood warning system for each basin and location with community input and make relevant documents publicly available. Each warning system should include key performance indicators. |
REC199-0436 | 8 - Communications and warnings | the state develop a standard approach to the provision of emergency warnings and information in formats – spoken and written – that recognise diverse community needs, including language and disability |
REC199-0471 | 8 - Communications and warnings | the state and the commonwealth, during a flood event, make information available on providers who have capacity to accommodate patients and residents who require evacuation. |
REC199-0435 | 8 - Communications and warnings | the state put in place appropriate measures to inform the community of the intended purpose of the Emergency Alert warning system. |
Rec-ID | Code | Recommendation |
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REC198-2905 | 14 - Incident Mgt Teams | The Fire Services Commissioner ensures that there is a single standard for the tabards worn by the IMT on the fireground and in control centres to ensure consistency and aid interoperability. |
REC198-2902 | 14 - Incident Mgt Teams | The Fire Services Commissioner clarifies the role of regional controller for major fires and incidents other than bushfire. |
Rec-ID | Code | Recommendation |
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REC196-0244 | 8 - Communications and warnings | Educate and engage with fire-affected landholders about the types of warnings, what they might expect from the warnings and their responsibility for response to prevent loss of life. |
REC196-0237 | 8 - Communications and warnings | Ensure that warning terminology used in the templates and FireWeb is consistent. |
REC196-0243 | 8 - Communications and warnings | Review the potential use of ‘crowdsourcing’ sites such as Bushfire Connect in community bushfire warnings. |
REC196-0236 | 8 - Communications and warnings | Review the use of the terms in the templates e.g. ‘out of control’ so that community misconceptions are minimised. |
REC196-0242 | 8 - Communications and warnings | Integrate social media into the OSOM system. |
REC196-0231 | 8 - Communications and warnings | Allow the MFB and SES access to using OSOM. |
REC196-0241 | 8 - Communications and warnings | Review OSOM to enable monitoring or tracking of where messages were sent, who they were sent to and when they are due for review. |
REC196-0246 | 8 - Communications and warnings | Review the suite of community bushfire warning systems available to tourists across the State. |
REC196-0229 | 8 - Communications and warnings | Amend SOP J4.01and other strategic and procedural documents to reflect the goal of ‘timely, relevant and tailored’ for community bushfire warnings. |
REC196-0238 | 34 - Local knowledge | Encourage ICCs to use local knowledge to review templates prior to release. |
REC196-0240 | 8 - Communications and warnings | Improve links and interactions between the communication systems e.g. customise OSOM messages to each of the communication mechanisms, link OSOM with Emergency Alert. |
REC196-0245 | 8 - Communications and warnings | Develop a robust evaluation framework to review community bushfire warning policies, processes, systems and procedures both internally and with communities at regular intervals and immediately after a major bushfire event. |
REC196-0234 | 34 - Local knowledge | Ensure that local knowledge, local flavour and local language is used where possible in the development of all community bushfire warnings. |
REC196-0239 | 8 - Communications and warnings | Review Emergency Alert and OSOM systems to improve ease of use. |
Rec-ID | Code | Recommendation |
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REC195-0328 | 8 - Communications and warnings | The Fire Services ensure that information and warnings are developed in accordance with the Victorian Warning Protocol |
REC195-0323 | 14 - Incident Mgt Teams | Incident Controllers ensure that Emergency Management Teams consider, provide advice, and manage the broader consequences of actions, such as reopening roads, the resumption of public transport and school buses, and the welfare of those impacted by traffic management points. |
REC195-0325 | 8 - Communications and warnings | The Fire Services evaluate the new information and warning systems to identify ways to integrate them and improve their capacity to issue timely, relevant and tailored messages. This should include the use of social media. |
REC195-0317 | 14 - Incident Mgt Teams | The Fire Services ensure that an incident action plan (summary) is developed in accordance with the Standard Operating Procedure J3.03. |
REC195-0324 | 8 - Communications and warnings | The Fire Services, in consultation with media outlets, develop a more effective strategy for informing the community of Total Fire Ban days. |
REC195-0316 | 14 - Incident Mgt Teams | The Fire Services continue to develop fire behaviour analysis and predictive science capability by ensuring the Fire Behaviour Analysis Team is appropriately resourced with accredited staff and available to provide services to the IMT. |
REC195-0315 | 14 - Incident Mgt Teams | The Fire Services, as part of the regular review of Incident Management Teams – Readiness Arrangements, reassess current resource sustainability and identify opportunities for a more flexible application. |
REC195-0331 | 8 - Communications and warnings | The Fire Services ensure information and warning projects are able to be integrated with a common operating platform. |
Rec-ID | Code | Recommendation |
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REC193-0228 | 8 - Communications and warnings | Tasmanian entities with responsibilities for bushfire management actively pursue national consistency of warning systems and emergency warning signals through national bodies such as the National Emergency Management Committee. |
Rec-ID | Code | Recommendation |
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REC181-0167 | 14 - Incident Mgt Teams | The Country Fire Authority and the Department of Sustainability and Environment establish before the 2010–11 fire season: ■ a uniform, objective and transparent process based on the current DSE approach for the accreditation of level 3 Incident Controllers; ■ a performance review system for level 3 Incident Controllers; ■ a traineeship program for progression from level 2 to level 3 incident management team positions. |
REC181-0165 | 14 - Incident Mgt Teams | The Country Fire Authority and the Department of Sustainability and Environment: ■ amend their procedures to require that an incident action plan summary be completed within the first four hours of an incident being reported and be provided to the State Control Centre and, where established, to the relevant Area of Operations Control Centre; ■ adopt DSE’s incident action plan summary as the template to be used by all incident management teams and ensure that the template is included in the online IMT Tool Box; ■ provide regular training to IMT staff, highlighting the importance of information and reinforcing the support available from specialists within the State Control Centre. |
REC181-0159 | 14 - Incident Mgt Teams | The Country Fire Authority and the Department of Sustainability and Environment prescribe and audit the minimum number and nature of level 3 joint training exercises in which incident management team staff (including volunteers) are required to participate. |
REC181-0168 | 14 - Incident Mgt Teams | The Country Fire Authority and the Department of Sustainability and Environment amend their procedures to require that a suitably experienced, qualified and competent person be appointed as Incident Controller, regardless of the control agency for the fire. |
Rec-ID | Code | Recommendation |
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REC179-2981 | 8 - Communications and warnings | The Department of Human Services should complete work on emergency communication and information management issues. |
Rec-ID | Code | Recommendation |
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REC156-3509 | 8 - Communications and warnings | The Victoria State Emergency Service, Department of Primary Industries, Energy Safe Victoria and the energy sector develop a coordinated set of safety messaging about preparedness for storm events and clearly outline the responsibilities for delivering these messages before during and after an emergency. |
REC156-3507 | 8 - Communications and warnings | Victoria progress, as a matter of priority, a telephony based public emergency notification system to reduce demand on Triple Zero and other emergency telephone lines during a major emergency. |
REC156-3503 | 8 - Communications and warnings | Emergency Service Organisations review their use of Emergency Alerting System paging message categories to ensure that priority messages are not compromised by inappropriate use. An education program may be required to ensure that all users understand message categories, their intended use and ramifications of each category on network and message delivery sequence. |
REC156-3497 | 8 - Communications and warnings | Emergency Service Organisations work with government departments, local governments and private industry to identify and implement a model for communication flow during an emergency incident. |
REC156-3491 | 8 - Communications and warnings | The Victoria State Emergency Service improve its communication with local governments, especially in relation to severe weather and storm warning information. |
REC156-3515 | 8 - Communications and warnings | The electricity distribution businesses enhance power outage information on their websites which are accessible to electricity retail businesses, the media and the public and also consider improving their capacity to communicate with customers. |
Rec-ID | Code | Recommendation |
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REC132-3594 | 8 - Communications and warnings | Need for scripting of messages by fire agency representatives when promoting VBIL services via radio, TV and newspapers. |
REC132-3590 | 8 - Communications and warnings | Investigate procedures for updating the Victoria Bushfire Information Line (VBIL) Integrated Voice Response recorded message system to allow recording of permanent bushfire safety, and incident-specific, messages, accessible when the VBIL is experiencing high call volumes during large and/or numerous significant incidents |
Rec-ID | Code | Recommendation |
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REC124-3888 | 8 - Communications and warnings | Strengthen internal and external communications to ensure adequate stakeholder involvement throughout the prescribed burning program: |
Rec-ID | Code | Recommendation |
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REC104-2275 | 14 - Incident Mgt Teams | That the ‘Incident Objectives’ established for any response should reflect the endorsed Statewide ‘Fire Control Priorities’, and the relevant Municipal Fire Management Plan. |
REC104-2216 | 8 - Communications and warnings | That Victoria include an agenda item for both the National Emergency Management Committee and the National Meeting of Emergency Services Ministers recommending that the Australian Communications Authority review both the Commercial Radio Codes of Practice and Guidelines, and Community Broadcasting Codes of Practice, to ensure they provide necessary guidance and obligations on radio stations during emergencies and in relation to emergency warnings. |
REC104-2299 | 8 - Communications and warnings | That consideration be given to formalising Australian Broadcasting Corporation Local Radio as the official emergency radio station for Victoria, given it is the only radio station that can cover the whole of the State. |
REC104-2262 | 14 - Incident Mgt Teams | That the practice of appointing Deputy Planning Officer, Deputy Operations Officer and Deputy Logistics Officer in an Incident Management Team be abandoned. This recommendation acknowledges the benefits of retaining a Deputy Incident Controller from the support agency (in accordance with section 4.2.6 of the Emergency Management Manual Victoria), to ensure that the command structure of that agency is preserved. |
REC104-2215 | 8 - Communications and warnings | That the Coordinator-in-Chief of Emergency Management directs the Media sub-committee of the State Emergency Response Committee to review the use of the Standard Emergency Warning Signal and its accompanying message. |
REC104-2273 | 14 - Incident Mgt Teams | That personnel assigned the roles of Division Commander, Sector Commander and Strike Team Leader be given flexibility to alter tactics to take advantage of changed conditions on the fire ground. |
REC104-2298 | 8 - Communications and warnings | That relevant Government agencies including Emergency Communications Victoria, the Bureau of Emergency Services Telecommunications and the Victoria Police Media Unit, evaluate the proposals put forward by the Australian Communications Authority with respect to the hearing impaired. |
REC104-2258 | 14 - Incident Mgt Teams | That, wherever possible, Incident Management Team members from DSE, CFA and MFESB who are likely to be deployed together to manage fire, should train and exercise together. |
REC104-2272 | 14 - Incident Mgt Teams | That personnel assigned the roles of Division Commander, Sector Commander and Strike Team Leader on the fire ground are actively encouraged to provide input into the selection of strategies and tactics. |
REC104-2297 | 8 - Communications and warnings | That the model of community engagement developed by DSE and CFA and applied during the 2002-2003 fires is further developed and refined, particularly in regard to short-duration, rapidly escalating incidents. |
REC104-2246 | 34 - Local knowledge | That DSE undertake community consultation on policies relating to roads and access tracks on public land, particularly in respect to fire management. |
REC104-2302 | 8 - Communications and warnings | That opportunities be explored to use community radio to complement other methods of communication with isolated communities. |
REC104-2271 | 14 - Incident Mgt Teams | That DSE and CFA ensure that agreed strategy and tactics, and the rationale, be communicated to personnel involved in the fire fight and be included in briefings for fire line personnel. |
REC104-2280 | 14 - Incident Mgt Teams | That DSE and CFA ensure that: |
REC104-2296 | 8 - Communications and warnings | That in relation to the provision of information to communities affected by fires and other emergencies, DSE and CFA ensure that: |
REC104-2233 | 34 - Local knowledge | That communities, public land managers, Water Authorities and Catchment Management Authorities jointly identify and implement local and environmentally sound solutions to improve the availability of water for firefighting through the Municipal Fire Management Planning process. |
REC104-2301 | 8 - Communications and warnings | That CFA and DSE work with Australian Broadcasting Corporation Local Radio to identify black spots, and explore opportunities to further improve coverage for broadcasting emergency information. |
REC104-2269 | 14 - Incident Mgt Teams | That the fire agencies ensure that Incident Action Plans developed by Incident Management Teams are consistent with, and built on, the agreed Fire Control Priorities. |
REC104-2279 | 14 - Incident Mgt Teams | That operational briefings in multi-agency fires should, wherever possible, be joint briefings of all agencies involved. |
REC104-2287 | 8 - Communications and warnings | That DSE and CFA work with the Bureau of Emergency Services Telecommunications to ensure that rural communication issues are appropriately addressed in the Statewide Integrated Public Safety and Communications Strategy, and that priorities and business cases are agreed for critical issues. |
REC104-2300 | 8 - Communications and warnings | That Victoria Police Media Unit coordinate work with the Australian Broadcasting Corporation and the emergency service agencies to implement this arrangement. |
REC104-2267 | 14 - Incident Mgt Teams | That DSE and CFA develop an agreed process for the effective transfer of control from one Incident Control Centre to another, including processes for communicating this change to fire ground supervisors and local communities. |