That the NSW Government implement enforceable measures and progress legislative change to ensure planning authorities:
- better reach communities using ongoing access to modern tools and a central database to inform them about development proposals in their local areas and
- provide increased, meaningful and impactful opportunities for community participation in the planning process.

The committee recommends that Treasury develop options for a levy on coal and gas extraction companies, based on the annual energy content they have extracted, from which the funds raised would be invested in disaster mitigation and resilience measures, and the cost of rising insurance.

That the Victorian Government establish long-term community awareness initiatives to ensure the public understand flood risk and actions. Successful bushfire awareness campaigns could be used as a basis for such initiatives.

That the Victorian Government ensure early warning systems include consideration of a voluntary register of people in need of additional support to receive early warning and support during natural disasters.

That the Victorian Government improve individual and community awareness about their own roles and responsibilities in emergency management, and make available information resources for preparing for flood and other emergencies.

That Emergency Management Victoria work with local government authorities and local State Emergency Service units to provide access to local flood guides to all residents in a flood zone, that identify the likely flood impacts on individual properties.

The Committee recommends that the Australian Government investigate mechanisms to require insurers to more clearly communicate the basis for the price of premiums. This could include:
- at a high level, highlighting the nature of risk for the property for each major peril type (for example, a traffic light rating system)
- last year’s premium alongside the current year’s premium, along with a descriptive analysis of why there has been a change if it is material (for example, over 10 per cent). The analysis could include highlighting different factors that may influence pricing such as changes in building costs or changes in the assessment of one or more perils, or the impact of household or community level mitigation, without attaching numerical estimates to each factor.

The Committee recommends the Australian Government consider appropriate regulatory or other mechanisms to reduce the instances of third-party builders and other contractors making changes to properties without the policyholder’s consent, including the practice of gaining entry, removing property (strip-outs) or conducting repairs without the policyholder’s knowledge or consent. Solutions should take into account the unique circumstances and challenges created by catastrophic flood events.

The Committee recommends that legislation provide the Australian Securities and Investments Commission with sufficient data-gathering powers to obtain the information required to monitor and report on the metrics recommended in Recommendation 51.

The Committee recommends insurers facilitate options for policyholders to provide additional information to insurers about the resilience of their property to flood risks, and make further investments to better integrate reported resilience measures into the calculations of premiums.

The committee recommends that the Australian Government consider how it can further support Disaster Relief Australia, and other similar organisations, not only with funding beyond 2026, but also how the Australian Government can further incorporate Disaster Relief Australia into its national disaster response arrangements and boost its numbers through partnerships with the Australian Defence Force and the Department of Veterans’ Affairs.

The committee recommends that the Australian Government convene a disaster resilience mental health summit to hear from all related agencies and stakeholders to identify solutions to the mental health impacts of disaster.

The committee recommends that the Australian Government design and implement consistent national trauma-informed care principles, ensuring that first responders—both professional and volunteer—receive training and support in these national principles to better address the mental health and well-being of disaster-affected individuals and communities.

The committee recommends that the Australian Government establish a national disaster mental health hub to coordinate and provide mental health resources, training, and support for first responders and communities affected by disasters across the nation. This hub should serve as a comprehensive resource centre for addressing the mental health needs of all stakeholders involved in disaster response and recovery efforts.

The committee recommends that the Australian Government announce a position on the inclusion of marine insurance in the Cyclone Reinsurance Pool.

The Committee recommends that the Australian Government work with its state and territory counterparts and industry to raise awareness and education of innovative technologies and recyclable materials and construction methods to support

The Committee recommends that the Australian Government’s National Emergency Management Agency increase awareness and education around betterment options under Category B Disaster Recovery Funding Arrangements.

The Committee recommends that the Australian Government consider options for a formal exchange program between the New Zealand National Emergency Management Agency and the Australian National Emergency Management Agency.

The Committee recommends that the Australian Government consider development opportunities between the Australian Volunteers Program for Samoa and the Australian Engineers Association mentoring program and other relevant Australian mentoring programs.

The Committee recommends that the Australian Government highlight opportunities for Australian partnerships with Samoa through Austrade and communicate opportunities for joint ventures with Australian organisations.

The Committee recommends that the Australian Government strengthen bilateral ties with New Zealand and Samoa, particularly in relation to disaster management and infrastructure issues.

That the NSW Rural Fire Service develop and implement a comprehensive community education campaign aimed at increasing community understanding of and support for hazard reduction burns.

The committee recommends that the Australian Government recognise the need to enhance protection and conservation efforts in the Tasmanian Wilderness World Heritage Area by allocating increased funding:
• to the Parks and Wildlife Service, Tasmania, for appropriate management activities and resources; and
• for research projects aimed at providing qualitative and quantitative data specific to climate-related and ecological threats to the Tasmanian Wilderness World Heritage Area (such as dry lightning strike).

The committee recommends that the Australian Government commit to long-term funding for the the National Aerial Firefighting Centre of an amount that is at least equal to government's current contribution, rising in line with the Consumer Price Index

The committee recommends that the Australian Government, in conjunction with state and territory governments, investigate a national remote area firefighting capability, to support Australian fire agencies.

The committee recommends that the Australian Government: • recognise that climate change has increased fire conditions in south-eastern Australia and the risk to natural and cultural values in the Tasmanian Wilderness World Heritage Area; and • report annually to the World Heritage Committee on the state of conservation in the Tasmanian Wilderness World Heritage Area.

That the NSW Rural Fire Service develop and implement a comprehensive community education campaign aimed at increasing community understanding of and support for hazard reduction burns.

That Government agencies work closely with the Bureau of Meteorology and radio stations that broadcast emergency service announcements, to ensure the earliest possible determination of, and communications about, dangerous bushfire conditions.

The Australian Government coordinate the development of a highly skilled workforce which can respond effectively to a sustained pandemic in Australia.

The Commonwealth Government support the growth of vaccine development and production capacity for vaccines in Australia, to enhance Australia’s preparedness to respond to outbreaks of infectious disease in Australia, and in particular, pandemic influenza.

The Australian Government, coordinated by the Department of Health and Ageing and in consultation with the wider Australian community, develop a national public awareness campaign to better inform and engage the travelling public about infectious disease issues. This campaign should cover the risks associated with travelling overseas, preventative measures that can be undertaken to minimise these risks, and screening measures used at the border to prevent the importation of infectious disease.
Subject to consumer input and feedback, this campaign could include a range of materials and platforms, including:
- videos, which could be published via YouTube, Smartraveller, international flights and/or other relevant access points;
- reading material such as brochures which can be provided at travel agencies, passport offices, on international flights and other relevant access points; and
- targeted ongoing engagement with consumers via social media and on travel websites.

Having regard to the terms of the Torres Strait Treaty, the Department of Health and Ageing, Queensland Health, AusAID and the Papua New Guinea Government:
- establish a set of protocols and procedures for the identification and treatment of tuberculosis and other infectious diseases in Papua New Guinea and the Torres Strait Islands; and
- consider what clinical services should be available in both Papua New Guinea and Australia for the identification and treatment of tuberculosis and other infectious diseases.

The Australian Government work with the state and territory governments to assess the viability of providing a centralised refugee and migrant health service in each state and territory, which would automatically refer people who move from immigration detention into the wider Australian community.

That the Department of Sustainability and Environment continue to invest in the auditing of Victoria’s levee systems, both public and private, so that the Victoria Flood Database contains reliable and up to date data, including information on levees’ location, height, condition and ongoing viability for flood protection.

The Committee recommends that the Minister for Financial Services and Superannuation immediately establish a joint industry-Government action group to address evidence of the rising costs and market failure of insurance premiums across Australia.

The Committee recommends that the Australian Government investigate ways to reduce the cost of calling 1300 numbers from mobile telephones in areas of natural disasters.

The Committee recommends that the Australian Government work with the Insurance Council of Australia to make the following amendments to the General Insurance Code of Practice by 1 July 2012:
- remove the clauses that set aside the Code standards in times of disasters;
- require insurers to refrain from advising policyholders against making a claim under their insurance policy, and incorporate a ‘right to claim’ so that policyholders who contact their insurer about their eligibility to make a claim are offered the opportunity to lodge a claim and have it assessed fully;
- ensure that a full explanation of the claims-handling process, including the right to escalate decisions to internal dispute and external dispute resolution systems, is given when policyholders lodge a claim;
- ensure that an acknowledgement of the claims lodgement, contact details of the claims officer, and expected timeframes for the claims-handling process are provided to policyholders in writing;
- require that copies of external expert reports used in the determination of a claim to be provided to claimants within 10 days of request; and
- introduce the following minimum standards for claims handling in times of exceptional circumstances such as declared disasters:
⇒ a timeframe for informing claimants of the progress of the claim;
⇒ a timeframe for advising claimants if an external expert has been appointed;
⇒ assurance that external experts are fully qualified to undertake assessments;
⇒ an undertaking to provide claimants with information about the qualifications, employer, and role of external experts that are appointed to assist with their claim;
⇒ a maximum timeframe of 12 weeks for external experts to provide reports;
⇒ a maximum timeframe for accepting or denying a claim;
⇒ a timeframe for responding to requests for information;
⇒ an undertaking to communicate all decisions about insurance claims to the claimant in writing with clear and explicit reasons relating to their particular claim; and
⇒ a timeframe for informing claimants of the progress of their complaint or dispute.

The Minister for Emergency Services commission an independent report to Parliament by June 2012 on an assessment of the success of FESA’s Total Fire Ban community education campaign in improving the community’s knowledge on this issue.

The Minister for Emergency Services commission an independent report to Parliament by June 2012 on the best practices in other jurisdictions to increase the rate of residents likely to be effected by a bushfire who properly prepare their properties before the bushfire season.

The Minister for Emergency Services and the Minister for Local Government provide additional resources to FESA, DEC and WALGA in the 2012-13 Budget to improve the Western Australian community’s knowledge of bushfire safety and to allow these agencies to involve the public in their exercises.

The Committee recommends that Parliament establish a standing committee for natural disasters. The purpose of this committee would be to ensure that Government agencies and emergency services are fully prepared to deal with natural disasters and to provide an opportunity for Members of Parliament, as opposed to Cabinet, to have input into disaster management.

that the Deputy Premier, Attorney-General, Minister for Local Government and Special Minister of State establish with local government a communication strategy to inform all residents about their fire prevention responsibilities.

The committee recommends the Commonwealth Government require guaranteed access to emergency call services for people with a disability at all times.

The committee recommends emergency service organisations in collaboration with television and radio broadcasters, the print media and other relevant organisations, use regular and ongoing public education well in advance of an emergency situation as an opportunity to teach the public about their responsibilities during an emergency and how they can appropriately prepare themselves for such an event.

The Commonwealth publish all fuel reduction plans and related audit findings on a national database.

The Commonwealth co-ordinate a standing national arson forum between fire and law enforcement agencies to be held every two years.

The Commonwealth Government examine potential new arrangements for Commonwealth involvement in the development and implementation of a national policy for bushfire management.

That the Department of Sustainability and Environment and its partner agencies continue to develop a proactive approach to engagement with the local and wider media to achieve continuous improvement in the standard of community information and education.

That in relation to Fire Operations Plans, the Department Sustainability and Environment extends the number of community meetings during the public consultation period to a minimum of one meeting for each Fire District, with the possibility of repeat visits to particular areas.

The committee recommends the Australian Government strengthen CASA's governance framework and administrative capability by:
• introducing a small board of up to five members to provide enhanced oversight and strategic direction for CASA; and
• undertaking a review of CASA's funding arrangements to ensure CASA is equipped to deal with new regulatory challenges.

The Committee recommends that the Australian Government undertake an awareness campaign to alert coastal communities to the key challenges facing the coastal zone and the value of community engagement in addressing these challenges. The campaign should aim to build understanding and awareness of coastal management issues to encourage the continued membership and support of volunteer networks in the coastal zone.

The Committee notes the importance of mitigation measures in addressing climate change impacts and accordingly recommends that the Australian Government continue to take urgent action to ensure that Australia can best contribute to a reduction in global greenhouse gas emissions.

The Committee recommends that the Australian Government nominate 2012 as the Year of the Coast, to further build community awareness about the issues facing the coastal zone. The Australian Government should work with coastal stakeholders, volunteer groups and the general community in determining key activities as part of this initiative.

The Committee recommends that the Emergency Services Agency update its website to accommodate, at a minimum, a publications menu item and a search function.

The Committee recommends that the ACT Government investigate the Victorian Community Fireguard model with a view to implementing a similar scheme in the ACT to enhance community preparedness for and ability to respond to bushfire emergencies.

The Committee recommends that information in relation to proposed fuel load activity and controlled burning should be disseminated to the community and in an accessible format.

The Committee recommends that the Emergency Services Agency post all its publications, which are not internal working documents or otherwise confidential, on its website.

That FESA develop comprehensive internet-based information including but not limited to detail of WANDRA objectives, assistance measures, administering agencies, eligibility criteria (where applicable) and application forms.

That the Department of Primary Industries and Rural Lands Protection Boards employ outreach activities to alert these small producers to their responsibilities and improve their awareness of animal and plant pests and diseases.

That the Department of Primary Industries should continue to raise awareness among producers of OJD risks and the operation of Sheep Health Statements.
On the basis of the evidence before it the Committee finds there is a high level of acceptance by producers of the exclusion zone system. However, despite major improvements to the management of OJD since the completion of the original program, it is clear from evidence presented during this inquiry that considerable resentment remains among producers. The Committee emphasises the importance of the Government continuing to build levels of trust with producers and to improve communication to maximise the effectiveness of the new Program and, indirectly, the effectiveness of other disease programs.

The Committee recommends that the Native Vegetation Council continue to seek mechanisms to interact with, and educate the individual farmer and landholder with respect to the Native Vegetation Act, its regulations and exemptions.

The Committee recommends that the government undertake public education programs to increase the awareness of the community to bushfires, the role fire plays in ecosystems and what steps they should take to minimise the impact of a fire.

The Committee recommends that the Insurance Council of Australia coordinates a public education campaign aimed at illustrating the importance of asset protection and how this can be achieved (that is, insurance products).

The Committee recommends in acknowledgement of the expertise that the Commonwealth can bring to the Australasian Fire Authorities Council and of funding already supplied to the Council for the development of a National Aerial Firefighting Strategy, that the current status of Emergency Management Australia on AFAC as an associate member be upgraded to full membership and that full membership also be extended to the Department of Defence.

The Committee recommends that the functions and administration of Emergency Management Australia be reviewed to develop an organisation that is proactive and involved in the development and implementation of national policy on emergency response.

The Committee recommends that the FireVision concept used by the Metropolitan Fire Brigades Board be extended through the Directorate of School Education's Interactive Television Program to all emergency services and in particular to rural fire and emergency services.

The Committee recommends that the FireVision concept used by the Metropolitan Fire Brigades Board be extended through the Directorate of School Education's Interactive Television Program to all emergency services and in particular to rural fire and emergency services.