That the Australian Government establish a biannual National Climate Service forum, to bring together key climate service stakeholders from across public, private and community sectors to advance the climate services industry and its understanding of user needs.

That the National Climate Service promote climate literacy through public information to empower users to understand and apply climate information for their own adaptation needs.

That the Australian Government formalise the National Partnership for Climate Projections as a sub-committee to the Adaptation Working Group and support it through the National Climate Service with appropriate resources to drive the broader co-ordinated work program and achieve national participation.

The Committee recommends insurers facilitate options for policyholders to provide additional information to insurers about the resilience of their property to flood risks, and make further investments to better integrate reported resilience measures into the calculations of premiums.

The Commonwealth should publicly release a version of the Risk Profile and associated methodology to inform the efforts of communities, industry, local and state and territory governments, and the not-for-profit sectors, to prepare for future natural disasters.

The Committee recommends that the Australian Government’s National Emergency Management Agency increase awareness and education around betterment options under Category B Disaster Recovery Funding Arrangements.

The Committee recommends that the Australian Government work with its state and territory counterparts and industry to raise awareness and education of innovative technologies and recyclable materials and construction methods to support

The Department of Climate Change, Energy, the Environment and Water develop a stakeholder engagement plan, including maintaining an up-to-date list of stakeholders, to ensure appropriate engagement in future wildlife and habitat disaster recovery programs.

ANZEMC’s Terms of Reference should be amended to reflect the recommendations above.

ANZEMC should map out the many existing time-limited working groups and reference and advisory groups and the communities of practice, to identify which are no longer required and should be discontinued, which should continue and be officially sanctioned by ANZEMC, which should continue as informal interest groups, and to identify potential gaps.

The current ANZEMC Sub-committees and other subsidiary bodies should be reconceptualised as “communities of practice” and important sources of expert advice, rather than as national governance bodies.

ANZEMC should establish time-limited, flexible task forces, reporting directly to ANZEMC, to implement NEMMM’s five priorities for action and essential other initiatives, comprised of diverse membership (e.g., government, private sector, academia, civil society), determined by the requirements of the task.

NEMA with CCOSC should investigate ways to better integrate and align CCOSC and the NRSC with the national coordination capacity.
- This should include building on the existing arrangements in exceptional circumstances to outpost NRSC staff as liaison officers to the Australian Government National Situation Room.
- This should also include identifying event thresholds that would trigger the need for greater integration.

State and territory governments should continue to deliver, evaluate and improve education and engagement programs aimed at promoting disaster resilience for individuals and communities.

State and territory governments should:
(1) each have a process or mechanism in place to communicate natural hazard risk information to households (including prospective purchasers) in ‘hazard prone’ areas, and
(2) work together, and with the Australian Government where appropriate, to explore the development of a national mechanism to do the same. 

Australian, state and territory governments should:
(1) develop close to real-time, nationally consistent air quality information, including consistent categorisation and public health advice
(2) greater community education and guidance, and
(3) targeted health advice to vulnerable groups. 

State and territory governments should ensure that the implementation of the Australian Warning System is accompanied by a carefully developed national education campaign that considers the needs of all Australians. 

State and territory governments should deliver education to ensure that the public understands the new Australian Fire Danger Rating System ratings, the potential danger attached to each rating, and the action that should be taken in response to each rating. 

The Civil Aviation Safety Authority’s Director of Aviation Safety meet with industry sector leaders to jointly develop a plan for renewing a collaborative and effective Standards Consultative Committee.

The Marrangaroo Training Area Regional Environmental Officer confer with the local Rural Fire Service at least annually and determine a hazard reduction regime capable of implementation. It is furter recommended all ranges be reviewed in relation to the same issue, that is, that personnel involved in the management of each range under Defence control be directed to confer with local firefighting authorities on at least an annual basis to assess hazard reduction responses to be pursued for that range in subsequent years. 

Range Control Officer Marrangaroo Training Area liase with the local Rural Fire Service units to develop a map indicating the areas of the range likely to contain unexploded ordnance. 

The Australian Government, coordinated by the Department of Health and Ageing and in consultation with the wider Australian community, develop a national public awareness campaign to better inform and engage the travelling public about infectious disease issues. This campaign should cover the risks associated with travelling overseas, preventative measures that can be undertaken to minimise these risks, and screening measures used at the border to prevent the importation of infectious disease.
Subject to consumer input and feedback, this campaign could include a range of materials and platforms, including:
- videos, which could be published via YouTube, Smartraveller, international flights and/or other relevant access points;
- reading material such as brochures which can be provided at travel agencies, passport offices, on international flights and other relevant access points; and
- targeted ongoing engagement with consumers via social media and on travel websites.

The committee recommends that Australian governments specifically address issues of compatibility and capacity to facilitate the most effective interoperability of emergency service organisations and their key personnel, especially for fire services.

The Australian Government initiative to improve the coordination and dissemination of flood-risk information should proceed in the most cost-effective way, be regularly updated and be expanded over time to encompass other natural hazards. Guidelines to improve the quality and consistency of risk information should also be regularly updated and take climate change into account where feasible.

The committee recommends emergency service organisations in collaboration with television and radio broadcasters, the print media and other relevant organisations, use regular and ongoing public education well in advance of an emergency situation as an opportunity to teach the public about their responsibilities during an emergency and how they can appropriately prepare themselves for such an event.

To improve customer awareness of the availability of disaster recovery assistance, the ANAO recommends that Centrelink:
• review its communication strategy to ensure that information on disaster recovery assistance is accessible to target audiences and responsive to the particular disaster situation; and
• reinforce key recovery messages for the time period that assistance is available so that information reaches community members when they are receptive.

The Committee recommends that the Australian Government nominate 2012 as the Year of the Coast, to further build community awareness about the issues facing the coastal zone. The Australian Government should work with coastal stakeholders, volunteer groups and the general community in determining key activities as part of this initiative.

The Committee recommends that the Australian Government undertake an awareness campaign to alert coastal communities to the key challenges facing the coastal zone and the value of community engagement in addressing these challenges. The campaign should aim to build understanding and awareness of coastal management issues to encourage the continued membership and support of volunteer networks in the coastal zone.

The ANAO recommends that the Attorney-General’s Department, in consultation with the Department of the Prime Minister and Cabinet and the National Counter-Terrorism Committee, seek to create systematic mechanisms for better targeting and evaluating inter- agency coordination within the National Capability Development Exercise Programme and continuous improvement cycle.

The Working Group recommends that the national forum mentioned in recommendation 13 consider the ongoing need for dissemination of information on a national basis both during and following a catastrophic disaster and also identify strategies to ensure the ability of this to be facilitated.

The Working Group recommends that EMA convene a national forum to explore community information and warning needs in catastrophic disasters, to review existing information and warning systems, and to identify possible technologies and techniques that might be used to enhance community needs in disasters. 

The Working Group recommends that Emergency Management Australia (EMA) facilitate national discussions into the capability of States/Territories to ensure thorough collaborative systems and plans for inter-jurisdictional resource interoperability exist, and where this has not already occurred at State/Territory level and appropriate agencies, committees or government departments can be identified, they should be tasked with progressing specific issues in the following areas:
• Communications equipment
• Landline and mobile telephones
• Response equipment
• National registration of health and other professionals
• Legal consistency in State/Territory disaster/emergency legislation and any other legislation that impacts upon the ability to deliver a national response to catastrophic disasters
• National resource sharing arrangements
• Acceptance and utilisation of international resources.

The Committee recommends that the Insurance Council of Australia coordinates a public education campaign aimed at illustrating the importance of asset protection and how this can be achieved (that is, insurance products).