The Inspector-General of Emergency Management recommends Queensland Fire and Emergency Services implement the Australian Warning System for all nationally agreed hazards by 1 November 2023. Implementation should include guidance and training to all local governments and agencies operationally involved in disaster management, with emphasis on those agencies with hazard specific responsibility.

The Inspector-General of Emergency Management recommends that all local governments that do not have pre-formatted messages and polygons engage with Queensland Fire and Emergency Services and determine whether their local disaster management group capability could be improved through the development of pre-formatted polygons and messages.

The Inspector-General of Emergency Management recommends that all local governments that currently use pre-formatted messages within the Emergency Alert system review and, where necessary, redraft messages using the principles of Clear Explicit Translatable Language (CETL).  

The Inspector-General of Emergency Management recommends Queensland Fire and Emergency Services, in consultation with the Queensland Police Service, incorporate into the workflow of the current Emergency Alert system a process that ensures the inclusion of an ‘urgent approval and distribution without delay’ process for Emergency Alert messages by 1 November 2022.

The Inspector-General of Emergency Management recommends Queensland Fire and Emergency Services lead an urgent multi-agency (including but not limited to the Queensland Police Service and Brisbane City Council) review of the workflow, of the current Emergency Alert system, including requesting, composing, authorising and issuing of Emergency Alerts by 1 November 2022.  

Housing and development funding options: That, to empower vulnerable people and communities to avoid significant impacts from flood as well as drive broader investment in adaptation, Government through NSWRA:
• consider establishing a NSW Mitigation Fund as a form of secured finance as a lien on title, such as rates-based or utility-based financing, to allow the Government to harness private sector monies to deliver cost-effective flood-resilient retrofits for existing dwellings
• investigate whether trading mechanisms for development rights, renegotiation with developers with existing rights, or uplift value capture to fund buy-outs could reduce existing and anticipated development in areas of greatest flood risks, with an initial focus on the Northern Rivers region and the Hawkesbury-Nepean. In doing so, Government should:
— ensure that tradeable rights facilitate the construction of additional homes in line with regional plans, in particular the Government’s six cities vision developed by the Greater Cities Commission
— fund voluntary property purchases in identified locations through the issuing of tradeable development rights
• work with the insurance industry to ensure that works are undertaken such that they would improve access to lower cost insurance products, improving upon existing guidelines from voluntary house raising schemes
• ensure that local delivery partners provide a seamless consumer experience in a cost-effective manner, whilst meeting community expectations for consumer protection and responsible lending
• consider how the NSW Mitigation Fund mechanism can address other adaptation and mitigation opportunities such as improving flood resilience for structures in areas of extreme risk and reducing emissions and bills whilst improving human health outcomes through energy efficient retrofits and home electrification.

Risk-based approach to calculating flood planning: That, to take account of greater knowledge of climate change, Government reinforce its adoption of a risk-based approach to calculating the flood planning level for planning purposes and, through the NSWRA, immediately start a process of revising all flood planning level calculations in the state’s high-risk catchments. Flood planning level re-determinations for all high-risk catchments should be completed within 3 years. These revised flood planning levels will need to be factored into all development applications (in-progress and new) in those high-risk catchments. The risk profile of high-risk catchments should be revisited at appropriate time intervals to check that levels are current. A review should take place if there has been a significant trigger event (i.e. changed rainfall, development) or at least every 5 years. As well as reviewing the flood planning level, this 5-yearly review should include reviewing any floodplain lease conditions and adjusting them as necessary in the light of better knowledge of climate change impacts. In working out a tolerable, risk-based flood planning level, consideration should be given to the PMF, 1% AEP, 0.02% AEP, existing development, approved but not yet constructed developments, and existing and approved but not yet constructed evacuation routes.
In coordinating this flood planning level re-determination process, NSWRA should work closely with local councils, DPE, communities, state water authorities and state and national engineering and research organisations. In doing so, the NSWRA should also:
• extend and then maintain the DPE state-wide flood database and associated visualisation interface. This database, which should link to LandiQ, would support:
— monitoring of the flood warning and sensing environment
— monitoring of trends in rainfall activity and impacts, including timing, cause, extent and intensity
— tracking trends and identifying patterns in associated weather and climate signals that contribute to severe floods
— evaluation of the cost and effectiveness of risk mitigation efforts, including land preparation, planning use and management, to enable a better understanding of what works
— simulation of extreme rainfall events and resultant flooding
— identification of ‘at risk’ river and catchment systems for flash flooding
— rapid and effective deployment of resources during a flash flood event
• act as the main coordination point for all NSW hydrological modelling, working with local government, other state agencies, universities, professional bodies (e.g. Engineers Australia) and the Australian Government (especially the Bureau of Meteorology and CSIRO) to improve future NSW flood risk assessment (and hence accuracy and timeliness of flood prediction) by building more formal connections between the extensive existing physical hydrological modelling (done by various NSW agencies) with the Bureau’s meteorological and climatological research and riverine flood models
• support local councils to improve modelling of and ensure adequate and appropriate alarm systems for flash flooding.

Cost benefit framework:That, to enable a more systematic prioritisation of investment options in risk mitigation before, during and immediately following a natural disaster event, Government adopt and utilise a Disaster Cost Benefit Framework. This Framework will enable Government to estimate the investment required for any given disaster, starting with flood events, and will enable the fast allocation of funding based on detailed and rapid analysis of flood and property modification, mitigation, preparation, response and finance related options including:
• flood modification measures/flood defence (including dams/ water management; levees; waterway or floodplain modifications; etc)
• property modification measures/flood risk mitigation (including land filling; flood proofing; house raising; optimum zoning; removal of development (buy back schemes/relocation))
• response modification measures/flood preparation (including flood warnings; upgrading evacuation routes; evacuation planning; emergency response and education programs; flood data collection and sharing; etc)
• finance related options (including building standard reforms; restructure and reduction of stamp duty; direct subsidies; government reinsurance pools; etc)
The Framework should build on the preliminary version developed by NSW Treasury and provided to this Inquiry. To support this Framework, Government should also use the NSW Adaptation Fund that can be drawn on during or immediately following a flood event.

NSW disaster app: That, to improve community confidence in government messaging and warnings, the SEOCON and DCS develop a single ‘NSW disaster app’. This:
• will consolidate individual agencies warning apps
• have a simple interface that is accessible via mobile devices
• provide real time flood warnings and information, both raw information from gauges and processed information from publicly available models
• allow citizens to provide information during a flood to help authorities and community, including flood imagery and local knowledge observations in the lead into, during and immediately after flood events. Further, the SEOCON and DCS develop a single impact assessment tool accessible by DCS/Service NSW to expediate grants for and insurance claims on homes and businesses.

PIFAC function: That, to ensure the community can better understand the threat of flood, storm and tsunami activity, the Department of Customer Service (DCS) be made accountable for PIFAC in all emergencies. This will improve access to clear, reliable and consistent messaging prior to and during emergencies. This transfers the PIFAC role from NSW Police Force to Service NSW. Under this PIFAC function, DCS would be responsible for:
• proactively assessing community sentiment and working with agencies to effectively disseminate key disaster information to all communities including vulnerable, culturally, linguistically, and religiously diverse communities
• coordinating clear, consistent, reliable messaging from all government agencies, especially during a disaster
• working with the SEMC, the Bureau of Meteorology, the new NSWRA and SEOCON to provide public statements evaluating the likely risk of flooding and the effectiveness of planning and preparation for the upcoming season. This should be based on sophisticated monitoring of key risk factors and signals for extreme flood events. It should form the basis for clear public communication about these risks on a regional basis and the actions that the Government proposes in preparation.
• working with the NSWRA and SEOCON to deliver a single communication tool for riverine floods, flash floods and dam warnings which uses all available inputs (such as information from the Bureau, real-time river and rain observations data and citizen science data) and provides an assessment of antecedent conditions (such as saturated catchments, soil moisture and water storage capacity). This information should be available to communities and individuals in real-time, on live warning signs in town centres (using satellite connections so they are not reliant on local telecommunications infrastructure)
• recognising that community will revert to social media platforms to self organise when government is unable to respond, the NSW Government should also consider how to work with social media companies and online communities to ensure consistent messaging during an emergency. This may include directing individual users to Government platforms for updated information.

That the NSW Government work with the community broadcasting sector to identify ways in which community broadcasters could be better supported to provide critical services during natural disasters, with a view to providing them adequate long term funding.

That the NSW Government review its public awareness and communication strategies in relation to natural disasters.

That the NSW Government work with local governments to identify alternative routes to vulnerable roads, and that the NSW and Australian Governments fund the construction of these important routes to improve evacuation and access options in times of disaster.

That the NSW Government significantly increase its investment in flood mitigation and preparation, including its support of local governments to do the same, by: • increasing ongoing, long term funding and access to technical guidance and assistance for local councils • ensuring that land-use planning and development takes a risk-based approach. 

That the NSW Government work with the Commonwealth to develop a national cross-agency app to integrate all community services and agencies into a single platform so that everyone can receive accurate and timely information from one source during emergencies.

That the NSW Government advocate through the National Cabinet to widen eligibility under the Disaster Funding Recovery Arrangements to allow local councils to build back better.

That the NSW Government allocate funding to the improvement of the Pitt Town Evacuation Route and other key possible evacuation routes in Sydney's northwest.

That the NSW Government consider entering into a service agreement with an organisation that has the resources and capacity to manage donations and activate quickly during natural disasters.

That the NSW Government ensure that flood affected individuals can continue to access financial assistance for as long as there is demonstrated need. 

To enable entities to have a shared understanding of forecast information for dam failure events during a flood, including flood wave travel time, speed and height, Emergency Action Plans contain protocols and responsibilities of relevant stakeholders for these aspects. 

To ensure enhanced capability integration and enable timely community messaging Bundaberg LDMG in consultation with Sunwater develop additional Emergency Alerts and associated polygons for a Paradise Dam failure and load these on to the disaster management portal. 

To enhance shared capacity and collaboratively manage risk, the Chair of the Bundaberg DDMG use the QERMF process to determine if dam failure for Paradise Dam should be reported as a residual risk in this instance due to known changes in the risk profile to:
- the State Disaster Coordination Group (SDCG) in accordance with their responsibilities under the State Plan
- QFES for ensuring the development of the state-wide risk assessment. 

To increase shared understanding of risks, ensure the coordination of plans and manage risks, dam failure for Paradise Dam be included as a separate risk within the Bundaberg District Disaster Management Plan (DDMP). 

To increase understanding of hazards and manage risks, dam failure for Paradise Dam be included as a separate risk within the North Burnett Local Disaster Management Plan (LDMP). 

We recommend that, in the absence of stand-alone catchment management authorities, the Department of Infrastructure, Local Government and Planning as a matter of priority, establish what funding is reasonably required and complete all elements of the Brisbane River Catchment Flood Studies.

That Government supports the anticipated SES State Flood Warning proposals aimed at improving public warnings and communication, and that the proposed warning system is consistent with the National Frameworks.

That emergency management authorities react with heightened awareness and action when BoM issues flood watches and related warnings.

As part of the above, both the Banana Shire Council and SunWater ensure Emergency Alert messages are pre-formatted, consistent, polygons are identified according to risk, and that they are tested and practiced with the State Disaster Coordination Centre.

Prior to September 2015, SunWater and the Banana Shire Council jointly develop a multi-channel, common warning strategy, including common language and consistent messaging, for residents downstream of
SunWater assets within the Banana Shire Council, and clearly articulate procedures for dissemination.

Prior to September 2015, the Banana Shire Council develops a multi-channel warning strategy and associated public information campaign, including common language and consistent messaging, for the Banana Shire.

The Department of Human Services should develop an improved model for communication for future disasters that provides a single point of information and contact for disaster affected communities

In order to further build on the value for money review work being undertaken by the National Disaster Recovery Taskforce (on behalf of the Australian Government Reconstruction Inspectorate), the Australian National Audit Office (ANAO)  recommends that the Taskforce:
(a) apply greater scrutiny to project cost data, particularly in circumstances where the data provided for review includes lump sums; and
(b) develop the capacity to independently benchmark actual cost data for Queensland reconstruction projects.

The Australian Government, in consultation with consumers and other relevant federal, state and territory agencies, develop a national communication strategy for consumers to be used in the event of an infectious disease outbreak.

The state government review the current funding approach used for the operation, maintenance and upgrade of river gauges, with a view to improving the river gauge network.

The funding model for works on levees and their ongoing maintenance be revised, to be primarily based on the beneficiary pays principle. The state government should give consideration to wholly funding, or contributing to, the initial upgrade of high priority levees to an agreed standard. The construction of any new public levees will be the subject of a cost‐benefit analysis to be undertaken by DSE and the public authority, and be supported by a floodplain management study. Levees deemed low priority will be wholly the responsibility of the beneficiaries.

A revised Victoria Flood Management Strategy should identify and assign roles and responsibilities for the management and ongoing maintenance of Victoria’s waterways, for the purposes of flood protection and flood mitigation:
• CMAs are confirmed as the responsible authority for the management and ongoing maintenance of waterways, including vegetation management, for the purposes of flood protection; and
• CMAs will negotiate with landholders, councils and other authorities, and conduct agreed flood mitigation works on the basis of beneficiary pays.

The state government should provide core, ongoing funding to the responsible authority for the FloodSafe community education program. Funding should be provided for education about prevention, response and recovery phases and include information on rates notices about the height of particular floods.

Efficient and effective supporting tools and processes: streamlining the authorisation processes for urgent warnings.

Efficient and effective supporting tools and processes: developing tools and workflows to quickly and reliably transform technical data into intelligence that can be used to construct messages for community information that are timely, relevant, tailored and effective.

Emergency Management Queensland should develop and implement a new formula for the distribution of its recurrent SES subsidy, which takes into account relevant factors including the size of a local SES contingent and the population, area and natural hazard risk profile of the local government area concerned.

the state review its Memoranda of Understanding with official emergency broadcasters to take account of increased usage of internet based information, including social media and the ability to broadcast community meetings

the state develop and implement standards for Emergency Alert to ensure consistent use, training and application by accredited operators within agencies across ‘all hazards’.

the state investigate the ability to refine the Flood and Storm Information Line to enable it to receive as well as provide information.

the state develop and implement a single web portal as a means of providing emergency information to communities and local government on an ‘all hazards’ basis, including the information referred to in recommendations 74, 89 and 92.

the state engage with local government to ensure emergency services’ public information and warnings reflect the community demographic.

the state develop a flood warning system for each basin and location with community input and make relevant documents publicly available. Each warning system should include key performance indicators.

the state develop a standard approach to the provision of emergency warnings and information in formats – spoken and written – that recognise diverse community needs, including language and disability

the state and the commonwealth, during a flood event, make information available on providers who have capacity to accommodate patients and residents who require evacuation.

the state put in place appropriate measures to inform the community of the intended purpose of the Emergency Alert warning system.

the state actively pursue the use of social media as part of its emergency warning and public information system.

the state require that agencies operate in compliance with the guidelines of the Victorian Warning Protocol to ensure efficacy of warning messages.

That the fees charged in relation to the importation and quarantining of horses be reviewed and fixed without delay having regard to the following factors:
(a) the cost of the drafting, preparation, printing, distribution, publishing, collection, checking, recording and filing of all documents, questionnaires, certificates and forms concerning the importation and quarantining of horses
(b) the cost of employing all people paid by the Commonwealth and engaged in work concerning the importation and quarantining of horses, including the Inspector General and the officer responsible for the importation of horses and their staff
(c) a risk factor that has regard to risks to the Commonwealth, its employees, contractors and all other people, things and animals arising out of, or such as could arise out of, any act or omission for which the Commonwealth might be held liable concerning the importation and quarantining of horses and to the costs that might be incurred by an event or events of the kind that occurred in August 2007
(d) the costs of all drugs, implements, tools, laboratories, establishments, lands, places, buildings and things used or held, licensed or leased or owned by the Commonwealth for or in respect of the importation or quarantining of horses. Depreciation, amortisation, holding and all other costs should be taken into account in calculating these costs
(e) costs and fees charged by other individuals (if any) carrying out the same or similar work to that done by AQIS
(f) any costs of preparing, auditing, reviewing, checking or training in relation to the work instructions and standard operating procedures
(g) an additional and reasonable cost for contingencies of not less than 10 per cent of the sum of all other costs.

That Biosecurity Australia undertake and complete within 12 months a non-regulated but formal import risk analysis relating to the importation of horses from the countries and regions from which Australia currently permits such importation, and make such recommendations for any changes to policies for importation as are warranted by its risk analysis to the officer responsible for the importation of horses and the Executive Director of AQIS.

That the budgets for airport reception of horses and government controlled and operated quarantine stations be determined so as to be sufficient to fund the operations of the Quarantine Stations in accordance with these recommendations and any further procedures and requirements that are laid down from time to time.

That, until the review of those fees has been completed, the fee charged by the government controlled and operated quarantine stations for thoroughbred stallions temporarily imported into Australia be not be less than $165.00 plus GST a day and the fee for all other horses be not less than $65.00 plus GST a day. No discount is to be allowed for the number of horses in a consignment.

We recommend that NSW Health continue with its good work and consider building on influenza pandemic preparedness planning to develop broader contingency plans to address the emergence of other new, highly transmissible and/or severe infectious diseases.

We recommend that NSW Health continue with its good work and continue to improve communication mechanisms with those, such as GPs, likely to be affected in major infectious disease outbreaks.

We recommend that NSW Health continue with its good work and consider a more structured and systematic approach to the planning and risk assessment of major infectious diseases to assist transparency and decision making.

That the Department of Primary Industries should provide specific information on levies to contributing producers through a separate document, rather than rely on standard audit documents and annual reporting requirements.

That the Department of Primary Industries continue to pursue improvements to consultation with industry and accountability mechanisms to further build trust between industry and government, thereby enhancing the effectiveness of the OJD Program.
The Committee notes that the new governance arrangements for the OJD Program include the appointment of a Fund Administrator. The same requirement will apply to any future disease control program. The Committee is concerned that producers may have been unable to readily access information regarding the expenditure of levies for the OJD Program and other animal health programs, particularly when multiple sources of funding are involved.

The Committee encourages the Department and the Rural Land Protection Boards to discuss the need for funding of poultry surveillance activities in the context of reviewing the Memorandum of Understanding between the two parties.
While some sectors of the industry are concerned with Government’s expectation that primary producers will contribute funds to the management of animal diseases, the Committee considers this is in accordance with the economic principle that the beneficiaries of services should pay for them. The processes for establishing disease control funds require the consultation and commitment of affected producers and have robust accountability processes.

That the Department of Primary Industries restore the level of discretionary testing funds provided to District Veterinarians to previous levels and maintain these in the future in real terms.

That the Department of Primary Industries consider applying discretion to the use of user charging policies for testing in times when farm incomes are affected by external circumstances such as widespread drought.

That DPI prepares guidelines, both internally and externally with Treasury, about funding arrangements for an outbreak.