By December 2023, the Rural Fire Service should: develop a strategy to ensure that local brigade volunteers are adequate in numbers and appropriately trained to operate fleet appliances in the RFS Districts where they are required.

The Community First Responders Program: That, to better coordinate community efforts to save life and property during a disaster, Government create a ‘Community First Responders Program’, funding appropriate community equipment and training, particularly in high-risk catchments along the east coast of NSW. This training would be delivered by combat and/or other appropriate government agencies. This program could support and empower community led initiatives such as disaster response, evacuation centres and the provision of services such as psychological first aid.
To plan for volunteerism into the future, the State Emergency Management Committee (SEMC) commission a review of volunteerism in NSW, acknowledging it is essential to the state’s emergency response to protect life and property. This review needs to recommend a way forward for emergency volunteer agencies to respond to declining formal volunteerism and to make better use of Community First Responders.
Further, to ensure Indigenous communities are included in emergency planning and preparation, emergency management processes incorporate the needs of Indigenous communities including for evacuation procedures and centres by:
• developing an Indigenous first responders program working with Aboriginal communities in flood affected regions to understand what is needed, and resourcing this program appropriately, and
• ensuring Aboriginal Community Liaison Officers (ACLO) form part of the Local Emergency Management Committees and are present at evacuation centres during a disaster to better serve Indigenous communities.

That the NSW Government embed into its emergency plans the appointment of a senior police officer with combat experience to lead recovery efforts following natural disasters.

Relief and recovery capability: The Inspector-General for Emergency Management recommends that Emergency Management Victoria and the entity referred to in Recommendation 13, or otherwise responsible government department develop and resource an ongoing strategy to coordinate spontaneous volunteers that can be activated before, during or after emergencies.

Further define the principle of landholder responsibility for fire management and strengthen its fundamental place in the Act. This should include a clear requirement for landholders to prevent fire on their land from spreading to neighbouring properties.

TFS should pursue the creation of a cadre of volunteer remote area firefighters. In doing so the TFS should not consider itself limited to upskilling of current volunteer brigade members, but should carry out a cost benefit analysis of creating one or more remote area firefighting units based in urban areas, in order to tap into the potential of those members of the urban-based Tasmanian community who may have advanced knowledge and skills relating to navigation and survival in wilderness areas.

That issues of animal welfare be given a higher practical priority in the planned burning process on the ground, including:
(a) Veterinarians and Wildlife volunteers (animal rescue teams) should be consulted before and during planned burns to reduce or remove the risk to native animals where possible, and to assist in tending injured wildlife (including euthanasia where necessary); and
(b) Wildlife volunteers (animal rescue teams) be given access to the fireground as soon as it is safe to assist injured animals.

That heightened awareness and action is needed by communities when BoM issues flood watches and related warnings. Councils and SES need to facilitate this.

That, as with earthquake, SA Police be designated the Control Agency under the State Emergency Management Plan for black system events or other major power outages.

That SA Police, as the control agency for search and rescue, and State Emergency Service who have the responsibility for providing search and rescue services under the State Emergency Management Plan, develop a swiftwater rescue capability plan that describes key swiftwater risk locations, roles and responsibilities of emergency services, State swiftwater resources and dispatch arrangements.

That SA Police develop an evacuation plan for the Adelaide Central Business District (CBD) which includes:
a) a Traffic Management Plan to assist in the movement of persons and vehicles away from the CBD
b) protocols for the early placement of a SA Police liaison officer within the Traffic Management Centre.

That the State Emergency Service together with the Local Government Association and Country Fire Service establish a plan for coordinated provision of sandbags to the public, including options for what is provided, where and when, and the process for effective communication of availability to the public.

The Committee finds that on the evidence presented, that volunteer firefighters are at risk of being undervalued and underrated and that the Government should use best endeavours to ensure the full acknowledgement and recognition of these services.

Review volunteering arrangements to improve recruitment and retention.

The report recommends that Ambulance Tasmania investigate whether higher proportions of volunteers were impacting on mobilisation times in the North.

That the NSW Rural Fire Service formally recognise the Volunteer Fire Fighters Association as a legitimate advocacy organisation representing volunteer bush fire fighters, and duly consult with it on policy and operational matters.

That the NSW Rural Fire Service, in order to ensure greater respect for volunteer fire fighters’ knowledge and experience in the management of fires:
-examine its plans of operations to provide for the use of local knowledge at every level of decision making down the chain of command
-require a local fire fighter to be stationed in every command vehicle, where possible 
-ensure that every out of area crew includes at least one local fire fighter
-require officers to engage more effectively and regularly with volunteers during the periods between fires
-consider any further strategies to address the entrenched conflict between officers and volunteers, including additional ways to empower volunteers and utilise them
more effectively.

Improve Analysis and Reporting: By December 2014, improve analysis and reporting on management information about volunteers, including: a) numbers, contribution, skills, profile, availability and turnover b) reasons for joining and leaving c) gaps in data completeness and quality This should enable SES to demonstrate an improvement in the completeness and accuracy of management information by April 2015

Volunteer Retention: By April 2015, develop strategies and resources to improve volunteer retention, including: a) induction and development of leaders b) health checks for units to identify and address areas for improvement c) pathways for volunteers to take on greater responsibility d) consultation and communication e) recognition for volunteers and their employers

Volunteer Workforce Plan: By December 2014, develop a volunteer workforce plan to focus resources for recruitment and retention on areas of greatest need. The plan should be based on regional capability plans that assess in a consistent way: a) how many volunteers they have and need b) the gaps and risks around volunteer numbers, skills and training

Within 12 months, develop volunteer specific policies and procedures, including fatigue management, consistent with the Guidelines for Successful Partnerships between Public Sector Agencies and Volunteers.

Within 12 months, improve its processes for collecting and maintaining volunteer membership, availability and training records. To do this it will need to work with local information. governments to improve the accuracy of LG volunteer membership

Continue to implement the major change projects it has in place, including Professional Pathways, and review them to assess if they will address all the key findings in this report. In particular, within six months DFES should set priorities and Sustainability Strategy. begin implementing the Emergency Services Volunteer Workforce

That Victoria Police assesses and where practical addresses limitations to available data and trials the use of response times for internal performance measurement.

Farm Management Deposits
The Farm Management Deposit Scheme appears to be a well-structured framework for
building rural resilience, however its uptake is low. Recent Commonwealth Government
announcements regarding this scheme should be applauded, but more work appears to be
needed to understand why the scheme is not more widely used, and to promote its use as a
means of building enterprise resilience.

Coordination of Volunteer Support
A key challenge for recovery staff is the coordination across community volunteer groups and
individuals to ensure support provided is complementary and directed to the areas in most
need. This is an important activity that should be considered in future recovery planning.
Establishing formal working partnerships with key volunteer organisations that outline
expectations during recovery operations is recommended.

CFA and VICSES should: improve their central and regional oversight of volunteer workforce management by strategically using the available information, such as volunteer demographic data, Brigade Operational Skills Profiles and ERAS-e profiles, and developing new information, such as risk assessment, to increase their awareness of: x x actual and required volunteer numbers the gaps and risks around volunteer capability and capacity

VicSES should: improve ERAS-e profiles to reflect volunteer activity and availability

CFA should: develop exit surveys and associated management reports based on meaningful analysis as a way to better inform it about the reasons that volunteers leave

CFA and VICSES should: evaluate volunteer support systems and processes

VICSES should: review and improve data quality around volunteer numbers and skills

CFA and VICSES should: develop recruitment and retention strategies to guide these activities centrally, regionally and at the district, brigade and unit level, so that approaches are consistent with the organisations’ strategic goals

That the NSW Rural Fire Service formally recognise the Volunteer Fire Fighters Association as a legitimate advocacy organisation representing volunteer bush fire fighters, and duly consult with it on policy and operational matters.

That NPWS and the RFS consider developing a land management policy that requires active engagement with property owners adjoining the Park to ensure that hazard reduction and asset protection is encouraged and undertaken before the bush fire season commences

That Tasmania Police develops and implements a program for examining emergency management arrangements and facilities in Australia.

That Tasmania Police establishes a section within its structure with responsibility for developing and maintaining contemporary expertise in emergency management, progressing innovation, assisting organisational change initiatives and supporting its responsibilities in state emergency management arrangements.

That Tasmania Police conducts a review to ensure emergency management is treated as a priority and a core function throughout the organisation, including the development of contemporary capabilities, and is supported by an appropriate culture.

Greater attention needs to be given to the recruitment and retention of volunteers in alignment with the National Emergency Management Volunteer Action Plan.
Consideration should also be given to measures including:
- Increased administrative support for volunteers
- Targeted recruitment of people with office skills
- Legislative protection from dismissal

That the Government work with the volunteer community safety and emergency service providers to organise a comprehensive advertising campaign to promote the community and personal benefits of volunteering in the sector.

That the Government consult broadly upon and review impediments to volunteering in the community and establish a taskforce to assist in removing barriers to volunteering, particularly with respect to: i harmonising the regime for reimbursement to community safety and emergency services volunteers for their out-of-pocket expenses; and ii reviewing the impact of work health and safety laws on the community safety and emergency service sector, particularly on the volunteer organisation.

That with regard to volunteer community safety and emergency service organisations that do not own land where their facilities exist: i. the Government audit all such land and consider gifting or providing at reduced or peppercorn rental Government-owned land to an organisation (and specifically the Select Committee recommends gifting the Adelaide Shores land to Surf Life Saving South Australia); and ii. the Government consider providing rebates to Councils that do not feel morally able to impose full commercial rent on community safety and emergency service volunteer occupied land.

That the Government work with the Local Government Association to resolve questions of liability by volunteers who work for Councils, as raised with the Select Committee.

That the Government work with the volunteer community safety and emergency service providers to organise a comprehensive advertising campaign to promote the community and personal benefits of volunteering in the sector.

That RFSQ review local SAP function and delegation to enable effective and timely support for volunteers.

That on all land where fuel load creates a fire risk, the owner shall be responsible for the construction and maintenance of effective firebreaks. Failure to provide effective and accessible firebreaks will result in the cost of firebreak construction to control a wildfire on this land being debited to the land owner

That each District office establish and maintain a register of suitably qualified Australasian Inter-service Incident Management System trained volunteers who are prepared to undertake the management of operations and provide these to the District Fire Management Group.

That in recognition of their commitment to the community volunteers employed by the State Government should be released to assist as volunteers for up to five (5) days per year in appropriately identified emergency operations.

That corporate support, such as administration and finance, to volunteer services be shared to enable a closer working relationship between the services.

That volunteers should be engaged to assist in determining what constitutes ‘fit for task’ and how that should be implemented.

That the Queensland Police Service considers adopting the broader use of ANPR in line with other Australian jurisdictions in consultation with the Privacy Commissioner.

That the Queensland Police Service and the Department of Community Safety develop intuitive, easily accessible systems that reduce the administrative burden on volunteers and their time. Greater exploitation of technology to deliver intuitive, simple and practical systems is required.

That as the Queensland Police Service moves to a digital platform the strategy around effective targeting and alternative automated number plate recognition models should form part of the design architecture.

That the current employer and family recognition practices be reviewed with a view to meet the needs of volunteers, their families and their employers.

That the Queensland Fire and Rescue Service enters into discussion with the Queensland Police Service regarding the possibility for the Queensland Police Service to assist with prosecutions that may arise out of fire safety matters.

That the Queensland Police Service executive team reassesses its preparedness to collaborate with other agencies to deliver a whole of Government approach to delivering community safety.

That training for volunteers be reviewed to determine which courses require national standardisation. Organisational training should then address the remaining training needs. The review should take into account the risk exposure to government agencies if changes are to be made.

That, where appropriate, the Commissioner of Police appoints appropriately trained and experienced public service officers to appropriate roles in the disaster management system to support District Disaster Coordinators in their vital roles.

That the roll-out of the Queensland Police Service digital technology should take into consideration adopting and facilitating new processes including the police response to domestic violence.

That the Queensland Police Service:
- identify policing matters that only a sworn officer can manage, or
- identify matters that can be handled more efficiently through the use of emerging technologies such as biometrics and scanners.

Individuals without a mobile phone who are concerned about access to Triple Zero during a prolonged telecommunications outage could consider purchasing a low cost mobile phone with a charger to keep at home for use during such outages. Since mobile phones do not require SIM cards to make emergency calls (‘000’ and ‘112’), there will be no ongoing costs.

I recommend that the AFP takes steps to ensure that there are on Christmas Island at all times appropriately trained AFP officers who have completed the National Police Search and Rescue Manager’s Course and that upskilling should be ongoing to establish a cadre of trained search and rescue personnel. 

The Premier amend Clause 35 of the Public Sector Award 1992 so that State Government employees who volunteer to assist the Australian Red Cross during a disaster are not required to take personal or annual leave.

If the Queensland Development Code is amended to include provisions requiring homeowners to install sewage reflux valves, the Queensland Government should develop and make available to homeowners appropriate guidance material to assist them in meeting their responsibilities to maintain reflux valves.

Councils should consider making available to business owners locality specific information that would assist them to develop evacuation plans for commercial premises, for example, any evacuation sub-plan created under Emergency Management Queensland’s disaster evacuation guidelines.

Councils should support and encourage business owners to develop private flood evacuation plans by providing the following to business owners in areas known to be affected by flood: • information about the benefits of evacuation plans • contact details of relevant council and emergency service personnel for inclusion in evacuation plans.

Spreading the message of enforcement of landholder’s obligations and responsibilities through active consultation and ultimately the issuing of infringement notices be adopted as a planned strategic intervention to promote the importance of compliance with the Bushfires Act.

The Minister for Emergency Services and the Minister for Environment develop by December 2012 a Volunteer Charter that recognises the important work undertaken by the State’s volunteer bushfire and emergency services personnel.

The Minister for Emergency Services and the Minister for Local Government review and report to Parliament by May 2012 on ways in which the State’s volunteer firefighters and rescue workers can be more effectively managed and valued.

Local residents must take a degree of shared responsibility to prepare their properties by reducing the risk of bushfire around their properties and planning for a bushfire emergency.

The Fire and Emergency Services Authority and the Western Australian Police ensure they receive all necessary legal clarification in relation to Bushfire Responsibilities of Police Officers – Powers Used in Assisting Fire Authorities in Responding to Bushfires, to be promulgated across FESA and WAPOL.

Victoria Police revise coordinator arrangements to ensure: • a coordinator presence is maintained at the place where incident control is being exercised • effective control is established and is maintained until the response phase has concluded • key control roles may be performed by personnel from agencies other than the designated control agency • that the timely compilation and distribution of an appropriate Incident Action Plan is recognised as a fundamental component of establishing effective control • those performing the coordinator role at an Incident Control Centre be suitably trained, skilled and experienced in emergency management and where possible possess a degree of local knowledge of the relevant area; and • that the revised coordinator arrangements are reflected within the State Emergency Response Plan

the state establish a process for volunteer community member accreditation to allow volunteers to provide flood information to the control agency during a flood event. This process should establish a base competency standard and provide appropriate emergency management and Australasian Inter-service Incident Management System training to accredited community volunteers.

The CFA, in consultation with the VFBV and volunteers, develop initiatives and strategies that will maximise the involvement of young people as volunteers and their retention as volunteers.

The CFA, in consultation with the VFBV and volunteers, develop and introduce an arrangement whereby a volunteer can transfer from one brigade to another and still remain a member of the CFA, without the need to resign.

The CFA, in consultation with the VFBV and volunteers, develop a systemic exit strategy, which ensures that relevant information is captured consistently across all brigades.

A. The CFA continue to explore and develop initiatives with modern information and communication technologies to maximise the benefits that they may bring to volunteer involvement in the CFA.
B. The Government adequately resource such initiatives.

The CFA, in consultation with the VFBV and volunteers, review the arrangements for the reimbursement of volunteer expenses. This review could be done in conjunction with the review of possible reimbursement of employers of CFA volunteers as recommended in Recommendation 5.

A. Consideration be given to the VFBV being funded directly by Government rather than by the CFA.
B. The VFBV give consideration to amending its Constitution to enable individual volunteers to be members of the Association.

The CFA revisit with the UFU the arrangements relating to Community Education Firefighters/Fire Officers and the use of volunteers in this role.

Victoria Police, under the auspice of the Regional Emergency Response Plan, lead a task force to ensure that the Princes Highway is treated as an asset of significance and an appropriate risk-based approach is adopted to minimise the impact of fire. This approach is to be integrated into regional and municipal fire management plan

Victoria Police continue to pursue a coordinated statewide approach to arson prevention and regularly review its approach to ensure that it contains the following elements: ■ high-level commitment from senior police; ■ a research program aimed at refining arson prevention and detection strategies; ■ centralised coordination that includes comprehensive training, periodic evaluation of arson prevention strategies and programs, and promotion of best-practice prevention approaches; ■ a requirement that all fire-prone police service areas have arson prevention plans and programs, according to their level of risk.

The State clarify whether, during major fires, Victoria Police should discharge its coordination functions from the State Emergency Response Coordination Centre or from the State Control Centre.

That the recommendations contained in the Police Operational Debrief Report of 22 October 2007 to 7 November 2007, submitted to the Coroner, be further considered by the Tasmania Police for adoption where considered appropriate by Tasmania Police.

The Commissioner of Police, through a dedicated Assistant Commissioner (supported by a cohort of Assistant Commissioners to ensure adequate coverage), be assigned responsibility for overall control of each natural Disaster Management event in Queensland as the preferred arrangement.

All Victorians should:
• make sure that they have a plan for severe storms which includes:
- an emergency kit (batteries, torch, radio with batteries, spare medication etc)
- actions to protect their family, property and pets
• ensure that vegetation surrounding power lines on private property is appropriately managed
• know where and how to access emergency information and advice.

As a matter of priority, SAFECOM examine what further measures can be taken to provide support and protection for volunteers as potential witnesses in public enquiries. 

Liability and immunity as these provisions apply in Section 127 be reassessed in terms of burden of proof so as to ensure the best protection for volunteers. 

RailCorp should continue its system of voluntary self-identification and rehabilitation of employees with alcohol or drug related problems.

The location of the command post for site control at the scene of any rail accident should be identified by NSW Police by a distinctive flashing light.

That after each fire season, measures of the effectiveness of aerial firefighting be collated, analysed and used for the assessment of the State Aircraft Fleet composition and the adequacy of Training and Accreditation programs.

That CFA, VICSES and other volunteer-based emergency service organisations develop proposals in support of the strategies for sustainable volunteerism, and that the State Government advocate these initiatives to the Federal Government.

The Committee recommends that:
- the Commonwealth implement a program similar to the Army Reservist Employer Support Program for the re-imbursement of costs incurred by employers of volunteer fire fighters when attending bush fires for a period exceeding five days in any month; and
- the Commonwealth consult with the states and territories through Council of Australian Governments to develop a range of measures related to local government rates, state government charges and insurance costs to provide rebates for registered volunteer fire fighters.
- the Commonwealth consider the feasibility of taxation relief on costs incurred by registered fire fighting volunteers in the line of duty.

The Committee suggests that registered volunteer fire fighters be exempt from paying Fire Levy tax to help offset some of the expense they incur during active duty. The exemption could be for a period of 12 months
following each bushfire season in which they are proven to have fought fires.